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Mercure Resort Sanur

4.0 of 5
Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia
Hotel amenities
Mercure Resort Sanur
Professional photos 
257 traveller photos
Ranked #23 of 58 hotels in Sanur
3.5 of 5 stars 480 Reviews
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480 reviews from our community

What travellers say about this hotel
  • “Deluxe room” (10)
  • “Very good” (8)
  • “Free shuttle bus” (7)
  • “Ground floor” (6)
  • “CUSTOMER SERVICE” (5)
  • “Air Con” (5)
  • “HOT WATER” (5)
  • “Friendly and helpful” (5)
  • “Pool area” (4)
  • “Really nice” (4)
Traveller rating
    92
    210
    112
    38
    28
Only show reviews for Family (120) | Couples (229) | Business (13)
Date Rating
Posted by an Accorhotels.com traveller
Darwin, Australia
“Very Average”
3 of 5 stars Reviewed 14 February 2012 NEW

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Posted by an Accorhotels.com traveller
Budapest, Hungary
“enjoy mercure sanur bali”
4 of 5 stars Reviewed 11 February 2012 NEW

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Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012

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Posted by an Accorhotels.com traveller
Yandina, Australia
“Family Holiday”
4 of 5 stars Reviewed 9 February 2012 NEW

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012

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scotty0165
perth
Senior Reviewer
7 reviews
5 helpful votes
“great location”
4 of 5 stars Reviewed 30 January 2012

Just stayed here with my wife and 3 year old grandaughter. Nice peaceful location without the hassle of Kuta. Rooms are a little dated but hey thats Bali. Nice gardens and friendly staff, would recomend for a week to chill out,street sellers are friendly and some great places to eat near by More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012

Dear Scotty0165, Greetings from Mercure Resort Sanur Bali. We very much appreciate for sharing your stay at our resort. It is a pleasure to read that your holiday was memorable. We will share your feedback concerning the room condition to our team. We have mark this issue and rest assure we will follow up this for our improvement. It is... More

Posted by an Accorhotels.com traveller
Alice Springs, Australia
“Relaxing holiday”
3 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012

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Fiona B
Perth, Western Australia, Australia
2 reviews
“Pleasure to stay at Puri Sindhu Mertha Suites”
5 of 5 stars Reviewed 28 January 2012

The rooms were large even by Aussie standards - two double rooms each with ensuite on either side of a living area. One room even had an open air shower which we chose to use as it was more comfortable and the water pressure and quality for baths not good. Yes there was a smell of dampness when you first... More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012

Dear Valued Guest, Greetings from Mercure Resort Sanur. We very much appreciate your sharing about your stay at our resort. It is always a pleasure to hear that our guest was satisfied. We hope you next visit will be as pleasure as the previous one. Yours Sincerely, Mercure Resort Sanur Team More

Greg B
Hobart, Australia
Reviewer
4 reviews
“It has been beautiful,needs an upgrade,or time to move on”
4 of 5 stars Reviewed 26 January 2012

My wife and I have been to the Mercure at Sanur beach approximately a dozen times in the last 18 years.It has been sensational,almost a home away from home,and I think the great thing about the Mercure is its beautiful staff,....from Sumerta at Guest relations (he is an absolute gentleman and star) to the marvelous staff at the restaurant and... More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
8 February 2012

Dear Mr. Greg and Ms. Linda Brown, Greetings from Mercure Resort Sanur Bali...! We thank you for sharing your memorable stay with us. It is a great pleasure to know that you we satisfied and willing to stay at our resort for years. We'll note very well for your feedback concerning tired hotel and upgrade accommodations. Rest assure we will... More

weebearDublin
dublin
Senior Reviewer
9 reviews
3 helpful votes
“I guess you get what you pay for?!!”
3 of 5 stars Reviewed 24 January 2012

we stayed here on the last leg of our journey to Bali for honeymoon. First things first i guess., this is not a good choice of honeymoon hotel. i made a bit of a mistake on this one considering the occasion, but in fairness after staying in fairly expensive hotels for the rest of the trip i was looking for... More

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
6 February 2012

Dear Sir / Madam, Warm Greetings from Mercure Resort Sanur. We very much appreciate your comprehensive review about the pro and contra points of our hotel. It is a pleasure to read that our staff friendliness, hotel location, and our pool cleanliness have satisfied you. However we will mark our missteps from your expectations. Rest assure we will share your... More

Noordergraaf
Posted by an Accorhotels.com traveller
Groningen
“Good hotel but distrubance by music into the rooms and balcony”
3 of 5 stars Reviewed 24 January 2012

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
6 February 2012

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wishiwasawaytoday
Australia
Senior Reviewer
6 reviews
1 helpful vote
“Despise this place”
1 of 5 stars Reviewed 23 January 2012

I have never stayed at a more poorly run and organized hotel where the staff not only have not a clue, but no matter how many times you try to get problems fixed they can not understand or rectify the problems in anyway. Nothing has gone right since we got here. The first room was a dirty dingy rat hole... More

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
6 February 2012

Dear Sir / Madam, Warm Greetings from Mercure Resort Sanur. Thank you for taking the time to review your current stay with us. We regret to hear that the room condition, as well as our staff service, did not meet your expectations. Your expectations are right on the mark and we apologize that we have missed the opportunity to provide... More

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Mercure Resort Sanur Also Known As

  • Mercure Hotel Sanur
  • Accor Hotel Sanur
Address: Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia

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Mercure Resort Sanur
Jalan Mertasari P.O. Box 3476
Sanur, Bali 80034
Indonesia
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