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The Laguna, a Luxury Collection Resort & Spa

5.0 of 5
Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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The Laguna, a Luxury Collection Resort & Spa
Ranked #6 of 34 hotels in Nusa Dua
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1,265 reviews from our community

Traveller rating
    880
    242
    91
    36
    16
See reviews for
Families
235
 
Couples
684
 
Solo
42
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
paris
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

Outstanding service on the resort. Perfectly maintained comparing to the closest resorts. The two restaurants feature slightly the same items but the service remain really outstanding. Nice cocktails at the Kulkul bar under the indonesian breeze, the 7 lagoon pools a perfect place for rest with calm and attention.

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
16 May 2013

Dear Prouin, Warmest wishes from The Laguna Resort & Spa! We would like to thank you for your positive review in regards with our Resort, grounds, restaurants, and especially our staff. Further, we are pleased to learn that our efforts to make your stay a memorable one are well recognized. Once again, thank you for your nice review and we... More

aberdeen
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

A special holiday for Hubby and myself! After a very long flight, we arrived to a wonderful resort ,beach and lagoons. We took a few trips to see the real Bali, but were grateful to come back to the tranquility of The Laguna. The beach bar at night with music was atmospheric ,not too pricey( if you picked the happy... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
14 May 2013

Dear Juspa, Warmest greetings from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort, grounds, cuisine, and hospitality service. It concerned me that our seafood barbeque was not up to your satisfaction and this is surely not the standard we... More

Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

I would like to thank all the staffs who assisted us during our wonderful stay in Laguna. We were all greeted with a warm smile and kind assistance, especially the duty manaager Mr. Yasa did an upgrade for us which was an wow factor that kept us smiling all the way, and his kindness of explaining the hotel facilities. The... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
10 May 2013

Dear Tonia H, Warmest greetings from The Laguna Resort & Spa! Thank you for your positive review in regards with our hospitality service and we are glad to learn that our staff has taken care of you very well. We will personally extend your nice feedback especially to Yasa and Watra who have made your stay with us a flawless... More

Melbourne Australia
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 8 May 2013

When we think of Bali - we will always conjure up the warm breeze, sunny days, too many beautiful pools and the beach at The Laguna Resort – it was magical and after a few days our spirits were in a really good space. Up, up and upper! We have drifted further afield for holidays in recent times and overlooked... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
9 May 2013

Dear Michael J H, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive feedback regarding all aspects of our Resort and we are glad to learn that everything we have offered you along your stay with us meets your expectation. We are committed to always improve all aspects of our Resort including our property and service... More

Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

Arrived 9.30 am at hotel and was met by very friendly reception member. after being told our room wasn't ready yet ( as expected) she said we were booked in on an Expedia package and that we could upgrade to a suite for $300 extra. She took us to the suite and though rather grandiose but old fashioned we decided... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
9 May 2013

Dear Woous, Warmest greetings from The Laguna Resort & Spa! Thank you very much for taking the time to post your review on TripAdvisor. I am most concerned that you had a disappointing experience at our resort. In reference to the upgrade fee, we regret that you felt that our associate has failed to provide you with clear information regarding... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

I stayed in the 2 bedroom villa with my family during my recent holiday in Bali. This was my first visit to Laguna; I have stayed in numerous other hotels in Bali in the past. We had an exceptional stay in the resort. The 2 bedroom villa is outstanding: very spacious both inside the villa as well as the garden... More

Was this review helpful? Yes 2
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
8 May 2013

Dear RonMol, Warmest greetings from The Laguna Resort & Spa! We are glad that you had a wonderful and memorable stay at one of our pool villas and we really appreciate your positive feedback regarding our resort, grounds, cuisine, and hospitality service. Further, we are pleased to learn that everything we offered you along your stay has exceeded your expectation.... More

Dallas
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 May 2013

This hotel could be so so much better. Lot of potential. First of all stay in Nusa Dua if you want a quieter part of town. Having been there with my wife, I think overall I would have preferred to stay in Seminyak which is a bit of a drive. The villas at this property are fabulous and not ridiculously... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
14 May 2013

Dear Sleepless_Travelers, Warmest wishes from The Laguna Resort & Spa! Thank you for your nice feedback regarding our grounds and staff and we really appreciate your comment regarding our room condition which will be followed up when we next undertake our renovation program. Your feedback regarding our breakfast has been extended to our F&B team for their review and improvement.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 May 2013 via mobile

Stayed the laguna at the first time. it was amazing. The entire laguna team was amazing.The staff are very friendly. Especially wayan ragig with his unique smile. The restaurants are all amazing very good variety of food and good prices also lovely and very relaxing. The pools are all amazing from the kids to grow up they are all nice,... More

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
8 May 2013

Dear Whutcher, Warmest wishes from The Laguna Resort & Spa! We really appreciate your positive insight regarding our Reosrt, grounds, restaurant, and staff. We are happy to learn that our staff took good care of you and we will share your positive feedback with our staff especially Wayan Ragig who has made your stay with us a personalized and memorable... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 May 2013 via mobile

From the moment we stepped in the resort looked nice, then we got a closer look We had a pool access room, walking down the hall the smell is in bearable, carpet is 25 years old and smells moldy Then came the rooms, out dated by over 20 years and the air conditioning smelt like mould We had a tiny... More

Was this review helpful? Yes 4
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
6 May 2013

Dear Teretz09, Thank you very much for taking the time to post your review on TripAdvisor. I am most concerned that you have left with such a negative feeling about our resort and I sincerely regret that we have failed to meet your expectations. Please rest assured that your valuable feedback regarding cleanliness is taken very seriously and followed up... More

Los Angeles, California
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 30 April 2013

From the moment we checked in and through our stay, Staff was fantastic! Hotel has many swimming pools and beach is clean. Seafood buffet was incredible and so was Breakfast. Personal butler service was awkward at first but you get used to it fast. Overall, had a great stay at the Laguna.

Was this review helpful? Yes 1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
2 May 2013

Dear Suhaila K, Warmest wishes from The Laguna Resort & Spa! We would like to thank you for your nice feedback in regards with our Resort, cuisine, and staff. Your compliment regarding our hospitality service is highly appreciated since this is the indicative that our service has met your satisfaction and will surely raise our spirit in constantly giving the... More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(42)
  • Butler service(28)
  • Swimming pool(19)
  • Quite expensive(7)
  • Room service(6)
  • Hotel grounds(5)
  • Westin next door(5)
  • More expensive(4)
  • Deluxe Studio(4)
  • Ground floor(3)

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Nusa Dua
#2 Romantic Hotels in Nusa Dua
#4 On the Beach Hotels in Nusa Dua
#6 Luxury Hotels in Nusa Dua
Price range (per night): INR10,229 - 21,442
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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The Laguna, a Luxury Collection Resort & Spa
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