We didn't enjoy our stay here at all. The staff were quite rude, and weren't willing to go the extra mile. The rooms had holes in the lino and they were dirty. The breakfast was disappointing with not much variety. The pool is very small with not really enough sunbeds to cater. Overall we will stay somewhere else next time.

We stayed at Best western from 17th May to 22nd May 2013 and it was an awful experience. Their rooms are dirty and small. They mislead and are absolute frauds. Food is awful and they don't change the menu at all. They serve the same stale food everyday. Firstly they swiped 15 dollars extra from our debit card and then... More

I will start with the room, it is spacious and comfy, but maybe not all room. It's all started because of a problem at check-in. We book through booking.com and requested twin bed, the day before we arrived, we also call to remind our req and eventually had it confirmed. In fact, when we checked-in turns out they ran out... More

Stayed in the deluxe room for a whole week and personally loved it! Was clean and tidy, big comfy bed, a/c was powerful, fast WIFI well stocked mini fridge and the buffet breakfast was excellent. As much eggs and bacon as you could handle. The swimming pool was huge, and had a 3 metre plunge pool which was great for... More

Where do I start!!! On arrival room not ready. No mini fridge in room- had to ask twice for one. Ants everywhere. Holes in lino on floor. Stains on bedlinen. Stained grey towels with holes in some. Aircon leaked all over floor- nearly fell going to bath room through the night. Grossly stained coffee table. They sprayed for ants the... More

Spent a night stay in deluxe room. The rooms were considerably spacious, with large bathroom and bathtub too. All facilities in room were ready for use, except the LCD TV might be little bit small. Hotel location is not that convenience if you try to walk to main area in Kuta. By walking, you have to pass-by some short-cuts which... More

We booked this room via wotif to spend a few hours before our late night flight to Sydney. The front of the hotel looks ok, but the rooms were so disgusting. Our wood pattern vinal floor had a massive rip in it (about 2 feet wide) in middle of room and the bed skirts were stained and ripped. At first... More

Aircon in the room didn't work properly. The technician couldn't fix the problem and leave the customer alone without solution. The front desk staff also couldn't help customer. It was really bad experience with this hotel. Very hot inside the room and I don't wanna back to this hotel again.

I booked this hotel as it ticked all my boxes. Large rooms,air-con,swimming pool, bar(expensive 68,000 for a beer) restaurant and breakfast included. We could also negotiate a driver for a reasonable fee.I was a little shocked to be given my bill on arrival as I paid in advance, but this turned out to be a misunderstanding,the young lady was actually... More