The hotel is situated in a dirty back street area of Varanasi (but then again what isn't?). The staff are friendly and the food was good. However the whole hotel was rather run down and tatty. It was annoying having to pay cash for every single cup of tea or bottle of water. The beds are rock hard too. Overall... More

We selected the "palace turned hotel" for its swimming pool and collection of old furniture. The swimming pool was empty "maintenance" came the explanation and the furniture was certainly old - see pictures - they speak louder than words. The fire hose was cracked & had holes in it and the electrics were hanging out of the wall in our... More

It's clean and comfortable, but there are cheaper places in Varanasi, that offer the same standard, and they're closer to Ghats. More

Our booking at the India Hotel, got lost!! Varanasi was very busy. We had to transfer to Pavalli, cheaper rooms were basic, a bit musty, we paid more and had a good room. The hotel must have been beautiful as a home, now somewhat in need of a 'refurb', however our stay was good, well cared for. Breakfast adequate, staff... More

Hotel was dirty, dishes that looked to be days old were left outside several rooms, despite the hotel being visibly overstaffed. Food in the restaurant was poor. Room was dark and stank of must. Pool had no water, when I asked about this at reception I was given neither an apology or an explanation. Overpriced, i checked out early and... More

The hotel is very dark. The walls are humide. The room stank. You can get mushrooms from the wall ;)). It is an ugly place. I think it is very unhealty to stay in this hotel. I was very glad to leave. The hotel is not the noney worth while. More

I was very happy with the management and they are excellent. More

We booked this hotel for our stay in varanasi mainly based on its #1 rating on TripAdvisor. We have stayed at many hotels over the years, often luxury ones with impeccable details and fantastic designs. Price-wise Casa Candolim is on par with these better-class hotels. But the comparison fails: Casa Candolim is not a luxury place. Yet, in ten years... More

We hoped this heritage hotel would be much better, it is a great building but needs cleaning up. They were nice enough to offer us an upgrade to the best suite, but we didn't stay and decided to spend more money and stay in a more expensive cleaner hotel for our 3 days in Varanasi. Why is there no women... More