property not at the same level as other taj properties rooms need updating the quality of the room is not what you would expect of a taj property. you are probably better off staying at their ooty hotel because coonoor seems similar but warmer. ooty/coonoor are good choices for a weekend/long-weekend stay. food is okay. the kitchen staff are very... More

The entrance to the reception is up 4 or 5 steps with a hand rail positioned in such a place it is useless.While we do not have to use handrails we did notice some guests struggling to enter and exist the reception, for safety reasons this needs to be fixed before a guest falls The greeting at the front desk... More

While on a day trip to Conoor, we had lunch at the Gateway Taj. The property is a quiet colonial setting and all wooded décor complete with a fireplace and a piano. Takes you back a few decades. In their menu, they have this particular section of local food. We asked the waiter to recommend something among those and he... More

Nice relaxing experience. Overall small place but has all amenities for kids and big to enjoy and relax.

Nice interesting cool drink upon arrival. Decent grounds. Decent rooms. Staff very nice, friendly, helpful, obliging - the service was exemplary. Being the holiday season, the only option was a "package" which was board and lodging. There was also a compulsory charge for the New Year's eve party which I skipped. The food overall was rubbish. Perhaps the Indian Cuisine... More

This hotel was very charming & picturesque with beautiful, immaculately maintained grounds. The staff is very gracious & welcoming. My room was very spacious & comfortable. Food & service in the restaurant were likewise very good. Given the quality of the accommodations, I thought the cost was reasonable but I find it a bit annoying when things like wi-fi are... More

Lovely and atmospheric boutique hotel in the hills amid tea plantations. Attentive staff, good food, lovely comfortable rooms with a bedroom with an open fire, and two sitting rooms. If I were staying a while, this is where I'd want to be based, especially during the hot season!

Stayed for one night during a tour and had a lovely welcome on arrival with a garland of flowers and a cool drink. We were given a choice of rooms and the one we chose was spacious and clean with a wonderful old open fire. The hotel is a set in lovely well-kept grounds adjacent to the old church. Food... More

On arrival, we were welcomed on the lawn with floral garlands and cool drinks and we were greatly looking forward to our stay here. One or two things however left us much less satisfied. Our room was old and traditional, in a courtyard setting - fine in itself but completely spoiled by bedlinen and towels which were worn, stained and... More