The water was always cold, despite informing the management, the rooms were dirty and the bathrooms filthy. The TV didn't work. They asked us to move to another room on another floor and that was terrible too. The doorman wasn't interested in getting us a taxi that would use a meter, he colluded with the taxi drivers about the exhorbitant...
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Dear sir & madam,
This is with response to your post on tour advisor, kindly accept our sincere appologies for the inconvience that yu had to put up during your said visit to our hotel.
At the outset, we are happy to keep you informed that we have upgraded our water heating system and also taken the neccesary steps to...