First with the positive things of this hotel - the three biggest advantages of this hotel are location, location and location. Situated on Banjara Hills, near to Taj Banjara and next door to Care Hospital, Keys Hotel Bhaskar Plaza claims in its tagline “Best things in the world need not be expensive”, incase of Keys Hotel Bhaskar Plaza the best things are not present at all so they can claim that they have fulfilled what they promised In a hotel the best things a guest will look forward to are: 1) Good night’s sleep 2) Efficient but unobtrusive service 3) Reasonably good breakfast to start the day after a goodnights sleep and 4) Reasonable price If you are looking for good night’s sleep then you can say goodbye to Keys Hotel Bhaskar Plaza. I was booked in room no. 115 on 08th March 2010. At 10.30 pm after dinner when I came to sleep in the room, the AC and fan both were not working. I called up the reception for help. After half an hour of waiting when no one turned up, I again called up the reception. After 15 more minutes a guy turned up, he tried all the buttons and the keys but still nothing. He went back and brought a step ladder, and opened up a panel over the head of my bed. Still no improvement and no information from the guy what is wrong and how long it will take. Next he opens up another panel on the roof and now it’s a full fledged repair work at my expense. When its near 12 midnight I ask him to give me an alternate room, he takes another 10 minutes of repairing and finally the manager comes and tells me they will give me another room. Finally at 12.30 am I get room no. 117. To my misfortune the AC was not working properly in this room also, thankfully the fan was working so I give up on complaining and thank God for atleast giving me one “Best Thing” that is a working fan and thought of going to sleep. Hey I forgot to tell you that if you are feeling thirsty you may have to wait for half an hour or more for the water to come, only after you call up twice the reception that you had requested for water, and on their flyer they claim to give complimentary packaged water, in my case I got only complimentary water in jug. Also the packaged water I got, when I ordered normal water, was billed at Rs42/-(incl tax), I guess they don’t consider Aquafina as “Best Thing” so they make it way too expensive. And after a horrid night don’t look forward to a good breakfast. They have no buffet, instead they serve complimentary breakfast in room, in meager quantity with no options. I had American breakfast, it had two stale bread toast, one omelet, one glass juice, small butter, small jam that’s it. If you are feeling hungry for more, its not the “Best Thing in the world” so you need to pay the exorbitant prices of their restaurant aptly named “Tabla”, one feels beaten up like a table after seeing the prices and eating there. In a nutshell it’s better to say goodbye to the “Best things in world” whatever it is and give Keys Hotel Bhaskar Plaza a miss, and instead stay in a hotel which provides atleast a good night’s sleep. There are plenty of better options in Hyderabad I am sure…