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Medellin Royal

4.0 of 5
Hotel amenities
Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Ranked #1 of 70 hotels in Medellin
4.5 of 5 stars 77 Reviews
Medellin Royal
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77 reviews from our community

    Trip type
Traveller rating
    59
    12
    3
    2
    1
Date Rating
north america
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 26 May 2012 NEW

This is my third time at the hotel, and I was less impressed this time. On the positive side, service is fantastic, the location is good and quiet yet central, the bed is comfortable, and breakfast is great. As a vegetarian, there are major limits with the restaurant. Despite the magnificent fruits and vegetables available in Medellin, they have only... More

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See 2 more reviews by walNorthAmerica for Medellin
Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
28 May 2012

Dear Mr.” walNorthAmerica.”. When a costumer that is frequent using our services, takes the time to write about the experience that they have with us, we appreciate the opinion an take very seriously the issues that we can improve. Our mayor strengths as you wrote is our fantastic service, our location and de breakfast buffet. The other issues, of course... More

Karachi, Pakistan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

It was totally awesome from all points except the price. I was on tight budget so so moved to another hotel nearby after a night. But i had a wonderful one night stay. Rooms were perfect, clean conformable and breakfast was mind blowing.

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
15 May 2012

15/04/2012 Dear Mr. “ranajunaid” First of all we want to thank you for taking the time, to share your opinion with thousands of users in TRIP ADVISOR The rates that we have are according to the level of service and quality of the Hotel. When foreign costumers buy thru de internet they get an international fee that is operated by... More

New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 11 May 2012

I am a veteran traveler and have visited more than 25 different countries during my travels, when I return to the Medellin Royal, the feeling is very simple, “I am returning home” the staff at this hotel is amazing, they remember every request, your preferences and offer service, that is warm efficient and friendly, and always in a fashion of... More

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See 2 more reviews by Jerry1836 for Medellin
Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
15 May 2012

15/04/2012 Dear “Jerry1836” The area of customer service in behalf of all the work team members, wants to give you especial thanks for such beautiful words. In the hotel industry the margin of mistake is very small, it is quite simple when it comes to give a service, either the costumer is satisfied or not with it, there is no... More

NH
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 April 2012

We stayed at the Medellin Royal in April 2012 and were extremely impressed by the customer service and quality of this hotel. I had requested a crib, but they did not have one available due to high demand. They assured me they would figure it out and they put together a makeshift toddler bed that more than met our needs... More

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
13 April 2012

13/04/2012 On behalf of all the work team members, the area of customer service wants to thank you for sharing your comment with all Trip Advisor users. Day after day, we work hard and with all aour hearts to offer the best hospitality service. In this industry there’s no margin for mistakes, every single guest that crosses the door and... More

Fredericton, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 March 2012

Stayed for a second time in March 2012 for two days at the end of a business trip. Very conveniently located. The Santafé mall across the street has a variety of restaurants, chief amongst them my favourite chain Waffles y Crepes. There is a multipurpose store - Carulla - (groceries, pharmaceuticals, beverages) at the bottom of the hill on the... More

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
23 March 2012

Dear Mr. “TravellingMarketer”. It’s a big honor to receive comments of our guests, in which they tell us that we have scored two hits in a row. Our location and the great surroundings are truly one of the best things we can offer. We want to thank you, for taking the time to write about your experience with our service.... More

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 March 2012

Very good location, good service, excelent food. Highly recommended

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
12 March 2012

Gracias estimado “Bemacol”, por tomarse el tiempo de publicar su opinión sobre nuestro Hotel y servicio. En la industria de... More

Bogota, Colombia
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

If it's location you're after, look no further. If it's an excellent quality business hotel you're after, look no further. The Medellin Royal is a professinoal, comfortable and beautifull decorated hotel with great views of the city. I thoroughly enjoyed my stay and would recommend anyone to come here. The staff are friendly and the food is excellent.

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See 5 more reviews by RyanInColombia for Medellin
Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
16 February 2012

Best regards “RyanInColombia” We are very grateful and happy to receive your opinion Your description of our hotel , summarizes some of the main differences that we have. Thank you very much, and we hope we can have the pleasure of serving you again in the beautiful city of Medellin Esteban Gonzalez C Costumer Service More

Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 January 2012

Possibly the best option in El Poblado. The rooms are truly great for this class of business hotel, and the view is absolutely beautiful from the higher floors. The service is great. The very well groomed dog that rests in the reception area is a charming touch. The hotel feels very exclusive. The staff is very professional, efficient and warm.... More

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
25 January 2012

25/January/2012 Dear “Brutusbiker” Thanks for taking the time to post your commentary on TRIP advisor. Your words are an encouragement to continue working hard to improve every day more. We appreciate very much the satisfaction or our guests. Hoping that in the near future we can have again the pleasure to attend you The Medellin Royal hotel has the doors... More

Marathon, Florida
1 review
5 of 5 stars Reviewed 10 January 2012

I'll make this short. The hotel location and cleanliness is wonderful. The rooms and food are first rate. However what made my stay perfect are the staff. I have been lucky to stay in very nice, 5 Star places all over the world and have never experienced such a 5 Star staff. My Spanish is very bad however I (alone)... More

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Guest Service Royal, Director de Relaciones con Clientes at Medellin Royal, responded to this review
16 February 2012

Best regards “George S” All of our team is very happy and satisfied. Comments like the one you posted, gives us energy to continue working hard in this demanding industry. Thanks for taking the time and writing your point of view on our service. We wish that very soon we can have the privilege of attending you again in the... More

Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 31 December 2011

I've stayed at the Royal on 3 separate occasions. It's a top choice in El Poblado. The staff are helpful and friendly, they even let me play the grand piano. The rooms are great, big comfortable beds, fantastic views from the top rooms. The breakfast is plentiful and tasty. You can eat inside, or out on the nice patio. I... More

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See 2 more reviews by Tom H for Medellin

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Additional Information about Medellin Royal

Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Price range (per night):* INR6,130 - 9,363

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Medellin Royal
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