163 Reviews 
The Hilton is not located in the old city, but it is on the water (beach out the back door), it has a nice pool, an excellent gym, ample areas to walk, shopping nearby, and a friendly staff. The rooms are clean, the service is responsive, and they have a Hilton Honors room for breakfast and evening snacks. Breakfast is...
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Rodney Alexander of Delaware- this is a very nice hotel, and very nice staff. Sandra at the front desk is very sweet and a big help. i hope in the future the Hotel will consider an All Inclusive room package too. they were working on their beach when i was there. i love this hotel. i love cartagena, and colombia....
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Dear Rodaney. A
It is very pleasant for us to receive messages like this one, our commitment will always be the satisfaction of our guests.
I will personally share this message with Sandra and the rest of our team members, they will be so happy to welcome you back to your home in Cartagena de Indias.
Please give us the...
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Hilton Cartagena has a private beach, plus top notch service. The staff even knows your name. My wife and I went partying and even got a spectacular room service order al 3am! The best hotel in Cartagena by far!
Dear Juan Carlos.
It is our pleasure to know that we accomplished our promise of an outstanding service during your stay. Our team is so glad to hear that all the effort and Hilton training is being noticed by our customers.
We appreciate your positive comments and we do hope to have you staying with us in the near future....
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Being born and raised in Cartagena, and with so many choices as where to go and where to stay, having family and friends, and with a huge travel agency as part of family bussiness there is NO other place I rather go than Cartagena Hilton. Living for so many years here in the States when vacation time comes all what...
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Dear Adriana.
Thank you very much for this beautiful message; it is our pleasure to know that we accomplished our promise of an outstanding service during your stay.
I will personally share this note with Nayib and Oscar, our team members they will be so glad to welcome you back as our loyal guest to Hilton Cartagena your home in...
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Very friendly, helpful and professional staff with great service. Fantastic breakfast. Wonderful new luxurious rooms. We loved the huge pool area and had a great time.
The local bars and restaurants are in walking distance. For the walled city you would need a taxi.
If you look carefuly you could spot the renovation work but it does not have any...
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Dear Guest.
It is really nice to receive this great message; we are glad you enjoyed your stay at Hilton Cartagena your home in this beautiful city.
I would like to invite you to share with us about your next trip, be sure that our staff will provide an exceptional service and a great experience.
Thank you very much for...
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We stayed 20 minutes outside of the city, but took advantage of the hotel's day pass. We were able to lounge by the pool and go jet skiing. I believe the jet ski company is contracted out from the hotel, but be careful because they tried to charge us for damages to the jet skis that we didn't do, and...
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Dear Guest.
Thank you very much for your message and for sharing your experience during your visit to our property, it is glad to know you enjoyed of the services at the pool in your day pass.
Regarding your comment about the Marina Outlet they offer their service to our guest, however our commitment always will be to meet your...
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Consider this hotel if you are traveling to Cartagena with kids.
Cartagena Hilton is one of the most traditional hotels in the city. This hotel is recently being refurnished and the new rooms are comfortable and trendy. The beds, pillows and other room amenities are brand new.
The hotel has great swimming pools although children crowded on weekends. The private...
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Dear jpgonzalez10:
We thank you very much for choosing to stay at the Hilton Cartagena Hotel during your visit to enchanting “Cartagena de Indias”. We do appreciate your time to write this review, of which at the same time, allows us to reflect on guests’ feedback.
Hilton Cartagena is going through a complete makeover of its main tower and it...
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Stayed here for a few days in Feb 2012. The hotel rooms are undergoing renovation but the one i stayed in was not yet renovated. No question, the service is still Hilton class but the hotel is tired and old. The decor, paint and amenities need a spruce up. The bed was large and comfortable and the AC worked well....
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Dear Travel_123499
Thank you very much for your message, we really appreciate it and is very helpful for us as we are constantly working on improving our services.
I’m glad you enjoyed our rooms as well as the pool, and we value your comments concerning the disappointing experience with our beaches and vendors around this area. During the rainy season...
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I brought my whole family to Cartagena, Colombia, for a few days, including my mother-in-law and my 3 years-old daughter. I knew the city and even thought I would have chosen to stay inside the colonial area, this is a much better choice with a toddler.
This hotel has a great pool area, a great beach area (this is one...
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Dear Alexander 013:
Thank you very much for giving us the opportunity to attend you and your family during your last stay in Cartagena and taking the time to share with us your experience. It is really good to hear you enjoyed the pool area, the beach and the rooms. I will personally share your comments about the service with...
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This is not a 5 star Four Seasons so if your expecting that you probably want something else, but for a standard business/resort Hilton, it was great and we actually loved the location for a perfect mix of beach, pool and urban fun.
Looking out every day at the ocean from our balcony was so relaxing. The breakfast buffet and...
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Dear Winston 1970:
First of all we would like to thank you for choosing us and for taking the time to let us know your feedback about your last stay in our property.
Our major goal is guest's satisfaction, for that reason we keep on working everyday to be better and offer the best service anytime.
On behalf of the...
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