We stayed in 3 similarly priced hotels in Urumqi, and this was by quite some margin the best choice. The location is good, right on a busy junction with cabs aplenty. 10 mins walk to Southern Airlines Pearl Hotel and Parkson Mall. Service is very good. The front desk were very accommodating in onward travel enquiries. The security staff patrol... More

Stayed here after reading pretty good reviews and getting a good 'no refund, pay in advance' deal with breakfast. Staff are very helpful and courteous. Check-in was smooth. Allocated a room in a separate building (not in the main tower), it was fine generally. It was a non-smoking room but there was definitely a smell of cigarettes in the room,... More

Despite having prepaid for a room with king sized bed, we were told on arrival that we can only have a room with twin sized beds. Took us a long time & a lot of insistence to get what we pay for.. No explanation or apologies were offered.

Check -in was smooth, and the lobby is large, with an enormous koi pond surrounding the entire lobby lounge area. The room is ok, but the toilet is small for china standards, but at least it's a standing shower and not a bathtub. There is CNN and HBO, among the other chinese channels. The chinese restaurant serves average food for... More

I was in Urumqi just after the riots last year and stayed at the Sheraton.Admitadly it was a difficult time with a lot of security in place and tenseness between the Uighers and Han Chinese following the tragic circumstances.Then all hotels were very quiet and the Sheraton was like an empty mall.I recall a bland,tired Club level room,poor F+B services... More