Excellent Hotel. No words to describe it fully well. Wonderful reception, Quick check-in. They gave me a nice return gift as I have stayed here more than 2 times before. I stay here specially because of the great breakfast. Never seen so many varieties of breads for those who love bakery. I think one of the best in the world... More

I have been staying at this hotel a couple of times each year for the past 5 years. During my current visit I find that there is a moldy smell in the lobby and the rooms. The bath towels are also showing their age. The wireless internet is also very slow. On the plus side, my room is very clean... More

A very nice luxury hotell, chinese style, located in SND district of Suzhou. Staff are very friendly, helpful and speak ok english. Rooms are spacious and very comfortable. All service you ever want is available, I appreciate fresh fruit and english newspaper on the room. The hotell has several resturants in different style to choose from, you will always find... More

I have stayed at a great deal of hotels in my time. I have never experienced anything like the service from this hotel in any stay. This hotel goes out of its way to meet every need. The staff are all highly professional and speak excellent English. The rooms are stunning, the lounge on the 48th floor is superb. But... More

This was my first trip back to Suzhou in many years and I was very pleased with the hotel service and rooms. The bed was very comfortable. The coffee shop staff are not great with English so speak slowly and simply but we found breakfast to be very nice. We always found a taxi available when leaving the hotel but... More

The hotel was beautiful. The room was big, spacious and gorgeous. Again as in all good hotels in China, they had fresh fruit and tea everyday which was a nice treat. Mini bar is not included in your price of the room. We only stayed 1 night, but it was a nice hotel. The staff was wonderful and accommodating. Would... More

China can be a confusing place for Americans to travel in, but the staff of the Shangri La smooths it all out for you. I stayed for 3 nights on business in October and found it a great hotel. I had a Deluxe room (which I believe to be the cheapest type on offer) and was very happy. The bed... More

Had a GREAT experience at this hotel. I was in town for business for just one night, and had to check in pretty late at night. Front desk staff were very helpful, especially the duty manager, who upgraded me to a premium room and brought a fruit plate! Room was very clean, amazingly spacious with a circular sofa, and a... More

Beautiful hotel with all amenities. Our room was very large and on the 34th floor. We had a great view. Comfortable bed and nice bath with a separate shower. We ate breakfast at the buffet which had an extremely large breakfast area compared to others we had seen. The food was an assortment of both Western and Chinese and was... More