My husband and I have had the pleasure of staying in this wonderful hotel 3 times now and we were both so delighted with the excellent service and professional and friendly staff that we decided to visit again with some friends. We were not disappointed and either were our friends!!! This hotel provides beautifully designed spacious rooms. The buffet breakfast... More

I stayed at the New City Garden hotel and as it is a good decent Chinese and local hotel, I was highly disappointed with it's location and the service given to me by the front desk. I booked my room and confirmed everything in advance, noticing that upon arrival my room was not ready. The service of the staff was... More

a wonderful hotel in a good location. Excellent staff. We were 2 couples traveling together and upon our arrival the reception clerk noticed that our rooms would not be on the same floor. He immediately asked us if we would like to move to another floor in order to be near each other at no extra cost to us. He... More

Stayed here for one night as part of our tour package and wished we could have stayed! Beautiful lobby and rooms. The shower is huge with a rain shower head and a handheld one. Toilets were interesting...it was electronic with seat warmers and a bidet. The room certainly exceeded my expectations. The best part was the breakfast buffet! It was... More

As mentioned by many other travelers, this is indeed a very luxurious local hotel. The service is right up there with the big players like Shangri-La & Starwood chains. There were also numerous little touches that make this such a pleasant stay - a handwritten card after 3 days asking how my stay was, presenting a little bookmark in my... More

This was the best hotel on our package tour of China. Stunning lobby. Beautiful, large room with internet access on the TV. Everything was first rate. We stayed in the new section of the hotel. Breakfast buffet was great with lots of selection. I particularly enjoyed the availability of Chinese green tea instead of the usual coffee and English tea.... More

Was on a business trip to Suzhou recently and stayed in this hotel for 4 nights. Service at the front desk was good and staff were knowledgeable and well mannered. I was surprise by the quality of the room once I open the door. It was spacious, tastefully furnished. Besides the room, the bathroom was also spacious and it comes... More

Stayed here May 23, 2011. Took the Bus from Shanghai Pudong Airport to Suzhou. Travel time approximately 3 hours. I am supposed to get off on my 3rd stop but in Suzhou there is a big road project. Underground road or subway construction. Even the bus terminal is still an ongoing construction. And so I got off on the second... More

When we arrived at the hotel, we could not believe our eyes. The hotel was almost brand new and the lobby was gorgeous. After checking in, we were told we were not in the beautiful 12 story hotel. We were in the old wing, behind the beautiful renovated hotel. The rooms were old, small and very outdated. Needless to say,... More