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Kempinski Hotel Suzhou

5.0 of 5
No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Hotel amenities
Kempinski Hotel Suzhou
Ranked #7 of 801 hotels in Suzhou
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290 reviews from our community

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Date Rating
Duluth, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 2 May 2013

I went there with my parents and grandparent that we had a wonderful weekend with the stay of Kempinski. The Club floor lake view room is HUUUUUUGE with the double sized bath room! Also, the club floor lounge is good, although the snakes is juuuust so-so. But the Chinese restaurant in the hotel is quite good with decent price. Although... More

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San Francisco, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 21 April 2013

Stayed one night in the Kempinski Hotel in Suzhou - I was traveling for a group function, but booked solo on booking.com - great choice, they upgraded me to some type of presidential suite! - and the staff was super nice. Close to some bars and clubs (try the popular Harry's Bar near by). I wished I could have stayed... More

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Salem, Oregon
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 29 March 2013

This was probably "The" hotel 10 years ago, but it is getting a bit tired and in need of some updating. It's location is out of the way a bit and the facilities are huge. Staff was good however the check-in and check-out both took longer than they should. Room was huge and had a great view of the lake,... More

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Hong Kong
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 10 March 2013

I had the pleasure of staying at the Kempinski Hotel in Suzhou over the weekend. From the moment of arrival to the time of departure, the overall facilities and service levels were excellent. All staff spoke excellent English, which can be a challenge sometimes when travelling in China, but not so here. Food & Beverage, too, was outstanding. We had... More

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Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed 27 November 2012

We had poor experieces for our first night with Crowne Plaza Suzhou and moved to Kempinski. I and my husband like this hotel's enviroment where more peaseful and quire. But not easy to get taxi to go out to town. The staffs here are much more warm and nice, and willing to offer their services while we need any help.... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
9 December 2012

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and share the good comments to us ! Although our hotel opened four years more and some facility looks a little old but we're pleased to provide you with the unique experience and a warm comfortable stay. Next time you may call concierge to book a taxi... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 November 2012

In-your-face big grand ostentatious pompous come to mind. The ferrari parked blocking the hotel lobby sums up the "money counts" attitude of this property. Yes its nice surrounded by the lake and golf course - but so is the Intercontinental 3km away - and there you can have a nice walk to some lakeside restaurants if you tire of the... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
23 November 2012

Dear Valued Guest, Thank you for your comments shared with us but it seems that the service you rightly expected get from us is not good ! First of all please let me do apology to you about your unpleasant experience with us and I will share and discuss your comments with our management especial for the food quality .... More

Baden, Switzerland
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 September 2012

I stayed for only one night and had a fantastic time. The view from the room allows fantastic sunsets over Dushu lake, you can see the traffic disappearing in the lake tunnel. Turning right offers a view to JinJi lake and the Oriental Gate building (construction) far away. Room interiors is of high quality. The hotel is located separated from... More

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See 2 more reviews by minipixl for Suzhou
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
23 November 2012

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us although only one night ! We're pleased to provide you with the unique experience and a warm comfortable stay. We will consistantly to satisfied with our guests . Last but not least ,looking forward to see you again and please... More

Shanghai
1 review
5 of 5 stars Reviewed 20 September 2012

We live in Shanghai and went to stay in the Kempinski Suzhou for a weekend getaway. It’s in a great location in a low rise green country club on the edge of town overlooking two lakes – well away from the busy downtown of Suzhou. If you are into golf, there is a course next door (belongs to the hotel... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
23 November 2012

Dear Valued Guest, First of all , thank you very much for staying with us at Kempinski Hotel Suzhou and share the precious comments to us. Although our hotel is not located in the downtown of Suzhou ,for leisure guests must will have an unique and comfortable stay with us !Only 15 minutes by taxi take you to the historical... More

Shenyang, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 January 2012

when the taxi running on Guobin Road, you feel like in a forest which actural golf course beside you. And when you go into the hotel, you can feel the space, after the warming assitance by the bell boy, you go into the room, well, it is bigger than any other hotel, bigger room, bigger bathroom, bigger bath, bigger bed......... More

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Kempinski-Suzhou, Front Office Manager at Kempinski Hotel Suzhou, responded to this review
14 March 2012

Dear Valued Guest, We thank you very much for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us. It's our honor to provide you with the unique experience and a warm comfortable stay. With your support trust we will do better in the future. We are looking forward to welcome you back soon! Warm Regards!... More

China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 January 2012

We live in Shanghai and we went to Kempinski Suzhou with our 9 months son for the week end. The hotel has all amenities you would expect from a five stars hotel but it feels more a local 5 stars hotel than a Kempinski. For example mattresses are hard, chinese style. It is very noisy, television volumes are not '... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
23 November 2012

Dear Valued Guest, First of all thank you for staying with us at Kempinski Hotel Suzhou and gave the comments to us ! Secondly please let me do apology to you for the unpleasant experience during your holiday ! The televison volumes has been blocked that will not be effected by neighbour's now . Besides this we will focus on... More

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Additional Information about Kempinski Hotel Suzhou

Address: No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 801 hotels in Suzhou
Price range (per night): INR8,041 - 11,104
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 
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Kempinski Hotel Suzhou
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