I was very much looking forward to this trip. However, I came home feeling disappointed and ripped off. Here's why. Check In: We arrived by cab. Walked straight through an army of perhaps 5-8 staff members at the entrance. No one paid any attention to us. No one guided us to the check-in counter. We weren't sure exactly where to... More

The property itself is absolutely gorgeous and very well maintained - pristine! It is situated for true rest and relaxation, nice beach, great pools and spa. There are several restaurants on the property, we tried them all. Sofia's and Pearl are the winners in service, caliber of cuisine and value for money. Sands the beach bar and grill is over... More

fabulous beach, the best of Sanya,food there didn't reach the quality as we expected, service staff arrogant everywhere, different service between Chinese and foreigner, we desided to move somewhere else next day,

Amazing food & great staff all round - in particular Sucy at the tea room & Dadanian at Fresh8 in particular. The grounds and pool are immaculate.

I stayed with my friends at Garden view balcony room at the Ritz in July end 2011. The rooms were top notch. The resort is huge and has lots to explore around. It has a well equipped amusement roon with table tennis, badminton, fooseball, chess and other board games to enjoy. There is a projector TV which plays movies for... More

We expect a lot from Ritz Carlton hotels given the price and reputation. Firstly the hotel is 120RMB from airport, about 45 mins so not close. Upon check in, they made us wait a long time. I like Eastern hospitality but it just tends to be disorganized and slow, ie our room wasn't ready despite we called that morning confirming... More

Stayed for 2 nights in mid-November attending a business conference. Good points - wonderfully spacious room with great bathroom; superb buffet breakfast (wonderful selection of both Western and Asian cuisine); helpful staff; good beach (nice sand quality); really good spa facilities; very nice gym. Overall, a very nice beach resort Bad points - The nearest town (Sanya) is more than... More

Stayed for 6 nights as part of a conference. The room was large, a bit too far to walk from the bed to the dressing room truth be told, very well appointed and practically faultless. Staff were extremely helpful and always smiling, which makes a change from further north in China. The hotel is big, you have to walk a... More

We stayed at the Ritz Carlton in Sanya for 5 days after one week touring China with our daughter 8 years old. The best were the various swimming pools, the italian restaurant (we really did not like the chinese restaurant for breakfast; too overcrowded), the beach and the infinity pool. The worse: sometimes it was hard to make ourselves understood... More