We stayed there on a very good value coach+hotel package from Hong Kong. Breakfast not included. Was impressed by the huge and elegant lobby. Non-smoking room was really free of cigarette odor. Room was well appointed, clean, quiet and very comfortable. Bottled water provided in the room was expensive so better buy elsewhere. There was daily charge for Internet connection.... More

Stayed in a standard room. Good-sized, firm bed, decent shower. Bathroom was well appointed. Carpet and furnishings were worn and stained. Situated next to maintenance room...could hear everything in next room and out in hall. Colleagues stayed in western, non-smoking room...much better condition. Not a bad choice...will ask for western room next trip.

I paid RMB 675 for a frozen room with broken heating system (5 star hotel??), when I complained, I was told there is no heating in this hotel (5 stars???). Charged me RMB 300 for my Japanese food, which I never finished as I was asked to leave the restaurant, 20 min. before closing time, staff wanted to clean and... More

I'm giving this place 5 stars because I don't think there's a better hotel in Shantou. I probably couldn't have wanted more in a hotel, given my location, so by default it was perfect. I booked an Executive Floor room...I don't think I'd do that again--breakfast was included and was served in the 27th floor lounge. Most other executive/club level... More

We stayed in an Executive room of this hotel while we have stayed in many hotels in China ranging from 2 star to 5 star, we were surprised, by this being the first hotel that l we have uncounted that did not supply bottle water, and were charged 30rmb for a bottle, outrageous!!! The Internet did not work , luckily... More

While the room rate was pretty good, they rip you off with everything else. Bottled Water in the lounge: 16RMB, bottled water in the room 30RMB!!! (And there is no complimentary drinking water) Tea in the lounge was 78RMB for 3 people, and we drank standard tea, not the super expensive stuff. Quite outrageous. The bed was quite hard, and... More

I booked the Executive room on the 27th Floor; took my wife and 2 1/2 year old son. The Hotel is GORGEOUS; very big with many shops inside. On the 27th Floor, there's a coffee room available for all who booked for that Floor. (Coffee is free and newspapers are available). The staff was very attentive to my son !!... More

I was in Shantou on business, early in Oct. This is a very busy time in Shantou, with many buyers visiting the factories, getting ready for fall 2009 business. I have stayed at the Regency before, and always found it to be a very nice, well run hotel, that does a good job catering to it's Western customers. Many of... More