We stayed here for 3 nights in a triple share room. The views were spectacular. Internet was free although more often than not the service was unavailable due to strong winds. We appreciated the heated bathroom floors. There was no air con, just heaters. It was ok with us but may be quite cold in winter. The design really blended... More

This is the second of the Altiplanico hotels we stayed in, and each of them has been unique with a design that is somewhat reflective of the area of Chile in which they are located and each has been very beautiful. The rooms are large and comfortable, although the pillows are a little overstuffed for my comfort. The breakfast was... More

I was looking forward to stay in this hotel as its one of my highlights for Chile trip. There is no doubt that the hotel was very beautiful with an excellent view. However, the staff was NOT helpful at all. I paid 220 US dollars per night to stay here and by the time we arrived at the hotel there... More

There are many pluses for this hotel 1) Friendly staff 2) Good restaurant 3) Warm bathroom floor 4) Clean rooms 5) Nice view The only problem is that the shower is a bit dark.

This hotel is sadly let down by unfriendly staff and a bad restaurant. The staff were for the most part unprofessional and unhelpful. We (of course!) had many questions about tour options and activities in the area, and they were answered reluctantly, as if it was strange to be asking in the first place. There were no log burners in... More

It is a very nice place for pretty evenings after long-day tours. The reseption is nice, as well as bar staff. The room was excellent countryside style. Unforgettable views! Must stay!

We spent two nights here on the way in/out of Torres del Paine. The hotel is built into the hillside overlooking the sound about 30 minutes walk from the town. The staff was very helpful. The rooms were large and clean and the resturant was very good. Wifi is available only in the lobby area and it get very hot... More

We spent one night here to recover after a 4-day stay in Torres del Paine. The receptionist spoke English and was incredibly nice and helpful to us in what to do in Puerto Natales (this must have been a new or different receptionist from the one referenced in past reviews). The rooms were very clean and the overall design of... More

My family and I visited this hotel in April. The design is really cool, built into the hillside with grass roofs and walls, it is unobtrucive and strikes the right balance between ecology and modern comforts. Sadly from the very start, it was apparent that the recepcionist was woefully inexperienced for her job. We stood around in the hallway while... More