Central location, large, clean room (room nr. 31), nice lobby

Large tourist hotel over looking the water. Room was pleasant and clean but sterile. Sea view was pleasant. Dinner and breakfast were both very good. Over all above average but nothing special. Lobby bar is modern and pleasant.

Central location but quiet neighborhood, able to walk to shops and restaurants, menu and food very good.

We stayed at this hotel, with our group, for several days while exploring this area of Patagonia. The hotel is right on the water and just a very short walk into the center of Puerto Natales. The town is friendly, quaint and has great decor. When we first arrived, the desk was very proficient in getting us into our rooms.... More

Beware, fellow travelers, this hotel (or hotel chain) is more concerned about making money at all cost than providing a good service to its customers. We had a roll-over total-loss car accident six nights before we had booked with them, with the ensuing impossibility of reaching Puerto Natales as planned. Though I mailed and called them the day after the... More

Stayed here with tour group (seems to host lots of tour groups). So while it caters to the groups, it's still a nice hotel, that takes advantage of its location, right on the sound, with large windows across the lobby (full of nice sitting areas and a bar nearby). Has in-room wifi, and a heater that worked overtime (had to... More

We stayed one night here before boarding the Stella Australis for our 4 night cruise in the fjords. We had a large, clean room with a roof view, but the hotel setting on the water was lovely for walks. We walked up the street to the church (only open when there is a service) and shops, but just missed the... More

We spent 1 night in Feb. 2012 in Costaustarlis Puerto Natales and enjoyed every minute. The hotel is situated on the bay and has been renovated recently, rooms are large, super clean and relaxing. Breakfast is excellent.

Yes the large lounge overlooking the water is nicely designed but it is very large and lacking atmosphere. We found check in to be functional but not very warm. We stayed here on our way in and out of Torres del Paine and our first room ( which took 3 members of staff to get us into) was a rear... More