I had the unfortunate chance to stay in that hotel. Customer service from front desk is ok but service was terrible, I went into their restaurant and not only was service bad, I waited for the food for one and a half hour, I asked due to the delay that the food be brought to my room since I got... More

The Hotel is well located and close to others hotels, as Tajibos and Camino Real. The staff is great but hotel needs to remodel its rooms that are really big! (I stayed in a suite) but the windows are not soundproof and outside sound can incommode who wants to have a better sleep time. Room decoration is old and needs... More

We stayed in the hotel for a few days in August and although we had booked a one-bedroom apartment we were given a 3 (!) bedroom apartment for the same prince. We thus had a huge apartment with a gigantic living room, kitchen, 3 balconies etc. for ourselves - and all this for about 90 USD per night. Quite a... More

Hotel was pretty nice but there were small ants crawling on the bedroom walls. Airconditioners were a bit weak. Nice restaurant with good food. It has a small business center with one computer. Very nice staff. More

Our family was delayed due to a cancelled flight out and AA put us up for a night at the Yotau Hotel. We stayed in a senior suite and we thought it was wonderful. We had great showers; hot and lots of pressure. The staff were nice and friendly and we enjoyed a fantastic dinner at the restaurant. The suite... More

I go to Santa cruz alot for work and the company I work for puts me up in this hotel. Where do I start? The staff is soooo rude, they act as if they are doing you a favor for letting you stay there, the concept of "you are providing me a service for which I'm paying for" is way... More