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Country Inn & Suites By Carlson, Alexandria

2.0 of 5
5304 Highway 29 South, Alexandria, MN 56308
Hotel amenities
Country Inn & Suites By Carlson, Alexandria
Ranked #10 of 13 hotels in Alexandria
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31 reviews from our community

    Trip type
Traveller rating
    5
    7
    3
    10
    6
Date Rating
Centerville
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 April 2013

Well I will start out with the good. The Breakfast was stocked and fresh, and counters were clean. The woman working the breakfast had it under control and cared about doing a good job. The pool was good, clean area. Now for the bad. Towels in the pool were really frayed, worn out. Carpet in the lobby had not been... More

Was this review helpful? Yes 1
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review
12 April 2013

Dear Bryce77, We apologize you were not satisfied with the condition of the hotel and lack of professionalism displayed by the desk agent during your stay.. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer... More

Barnesville, Minnesota
1 review
2 of 5 stars Reviewed 12 March 2013

Spent one night in March to met friends. Had asked that our room be close together but we were placed in opposite wings and floors of the hotel. Hotel was full and not enought chairs or tables in the pool area. Nothing for Kids to do in pool area other than float around. Hotel was under renovation and the quiteness... More

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Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review
20 March 2013

I am so sorry to hear of the problems that you experienced while at our hotel. It is always our goal to have every guest leave satisfied with their experience. Please know that all of our guest comments are taken seriously and we are working to ensure that they do not happen again. Again, please accept my more sincere apologies... More

Travellers are raving about these Alexandria hotels

Grand Forks, North Dakota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 March 2013

From the outside this place looks decent, but once inside it was horrible. There were signs up saying they are remodeling, but that is no excuse for the condition of this place. As we were walking to our room the hallways carpets were filthy and looked like they hadnt been vacuumed in weeks. When we entered our room we were... More

Was this review helpful? Yes 1
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review
20 March 2013

We are extremely unhappy to hear of the challenges that you experienced while visiting our hotel. It is our goal that each guest leaves satisfied with their stay. Please know that your comments have been heard and we are working very diligently to ensure that this situation does not happen again. We hope that the next time that time you... More

Sebeka, Minnesota, United States
1 review
2 of 5 stars Reviewed 3 March 2013

I hope the "New Management" signs are not an indication as to what the hotel will offer in the future. We planned a trip with some friends and all four of us requested we be close to eachother as far as rooms go due to having small kids. We were all four on two two different levels and opposite ends... More

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 25 February 2013 via mobile

Seems Clean but need new beds and bedding. Bed are old. Linens are yellow. Pillows r horrible. Not many people here tonight. The American was full. Stayed here due to low price only. Western Minnesota needs better hotel choices.

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St. Paul, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 February 2013

We stayed at this hotel this summer and enjoyed our stay ... it was clean and well managed. Things have sure changed since then. Upon check in tonight, the keys for 2 of the 3 rooms we rented wouldn't work. Front desk had to use master to let us in because she can't redo keys as battery doesn't work in... More

Was this review helpful? Yes 1
Carlson Hotels C, Customer Care at Country Inn & Suites By Carlson, Alexandria, responded to this review
7 February 2013

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We can understand the frustration of not having a proper key function to your room. To discuss your concern further, please contact us at Customer Care at CCare@CarlsonRezidor.com. We appreciate your feedback. More

Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 10 January 2013

We stayed here about 18 months ago and it was a clean decent hotel. This last visit in December was a completely different story. The staff was rude and unprofessional, the rooms and the hallways were dirty. There were signs up that they were remodeling, but I did not see any of the remodeling happening. I think the signs were... More

Was this review helpful? Yes 2
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review
15 January 2013

We apologize for the problems you encountered during renovations at our hotel. Furthermore, we sincerely regret the lack of service from the hotel staff. Management has been notified of this and we are currently taking measures to ensure our staff adheres to the standards of the Country Inns & Suites brand. We hope you get the chance to revisit our... More

Roseville, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 4 December 2012

We have been staying at the Country Inn located in Alexandria MN for the past 10 years now. Always enjoyed our business trip until recently. Checked in at 3PM and found out that it was under renovations (they were also buffing the floor when we walked in, odd time to do that when people are checking in) but we weren't... More

Was this review helpful? Yes 3
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Alexandria, responded to this review
10 December 2012

Thank you for taking the time to write a review on your experience at our hotel. We apologize for the experience you had regarding the condition of your room and for the experience you had regarding the lack of service from the hotel staff. We are in contact with hotel management to resolve these problems and to ensure incidents such... More

marathon fl
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 November 2012

Building is being renovated, new paint smell was a bit much. TV did not work in room, clerk came down to check but made no effort to compensate. Breakfast was good. I agree about asking for a room away from highway - lots of traffic noise on front side.

Was this review helpful? Yes 1
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 26 September 2012

The building is a little worn from the previous owners. The current owners are in the process of updating the building. Our room was comfortable and clean. The breakfast had waffles, fruit, sausages, SOS and the regular cereals. Nice!! The swimming pool was warm!! There is a hot tub and sauna too. Tip -- Ask for room away the interstate... More

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AmericInn Lodge & Suites Alexandria
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3.5 of 5 stars 26 Reviews
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Additional Information about Country Inn & Suites By Carlson, Alexandria

Also Known As:
Country Inn Alexandria
Alexandria Country Inn
Address: 5304 Highway 29 South, Alexandria, MN 56308
Region: United States > Minnesota > Alexandria
Amenities:
Business Centre Fitness Centre Free Breakfast Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 hotels in Alexandria
Price range (per night): INR5,144 - 5,964
Hotel Class:2 star (2*)
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