It is a very nice hotel with smiles, comfort and great food selection. more
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Been to Hilton Suites? Share your experiences!
It is a very nice hotel with smiles, comfort and great food selection. more
Thank you so much for your response. We value feedback, as we know that there is always room for improvement! Thanks again!
Stayed at the Hilton in Auburn Hills during a one day trip in August 2009. Got a great rate on Priceline. Staff was GREAT - allowed us to check-in early. Free access to hotels computer room. Free parking. Good breakfast buffet. The room was spacious, clean and the bed was super comfortable. Would stay again. Convenient location to shopping and... more
I made a reservation at this hotel by accident. My cousin told me he was going to make reservations for the Hyatt. Somehow I heard "Hilton". We got a suite with two rooms (bedroom and living room with kitchen facilities). It had a large bathroom with an entrance from each of the two rooms. Our room opened on the atrium.... more
Thank you so much for your comments! We are glad that you enjoyed your stay at our property, though it was an accident! Also, thanks for commenting on the cleanliness of our property. We always work hard to make sure our guests are comfortable in a freshly cleaned suite. Thanks again, and we look forward to seeing you next time!
I absolutely loved this hotel! This was my second stay for a concert (I stayed last year also) and the rooms are always spotlessly clean with beatiful amenities. I have stayed in "suite" hotels that are just larger size hotel rooms with a sofa bed. This is a true suite hotel with separate living and bedroom areas, a balcony, and... more
I really enjoyed the room, Very cozy Except for the dirty shirt under the bed and cleaned only once a stay), Liked the location, look of the hotel, the ammentities, Price is steep and the Staff is RUUUUUUDE. I checked in around 3am with no greeting, the lady at the front desk was miserable, no smile, and acted as if... more
Piazza63 - Thank you for expressing your comments about your stay at our property. We are in the service industry, and we need to remember that we are in this business because we enjoy taking care of people. Rude staff doesn't cut it, and I can assure you that we are constantly reminding each other that delivering great service is...
I don't know how this hotel got 3.5 stars it is old , outdated and SUPER DIRTY !! The room was dirty, when we opened the sofa they were mouse dropping there we called the manager who said nothing but I'll send house keeping. She came started to change the sheets BUT the sheets she brought one was dirty the... more
mi_travely - I wanted to thank you for addressing these concerns about your stay back in March at our property. The things in which you describe are entirely unacceptable, and I can assure you that this doesn't happen anymore. We have since changed leadership throughout the hotel, including the Housekeeping department, and we are continuously training our staff to ensure...
We traveled to Auburn Hills for a Pistons game & I chose this hotel because of it's perfect room category for our family of 4. We had the king suite which obviously had a separate bedroom for the us & the living room area had a sofa sleeper for the kids. The bathroom was roomy & had 2 entrances- one... more
The hotel is in a great location. All the shopping malls are in the area or at least close by. I have to say this hotel is poorly clean. However the service is extremely great. I was happy with that. Although we had some problems with the bathroom and the smell in the rooms they did their best to accomodate... more
sunflower30 - Thank you for your comments in regards to your stay last year. We appreciate the feedback, and we absolutely learn from it. Through continuous training, and changes in leadership, we have made great improvements in how we take care of each and every guest that stays in our property. Thanks again for your comments!
We went to the hotel to visit with family in the area. What a beautiful hotel. Just like an Embassy Suites and we had a great time with the kids in the pool area. They have a great billiard room too! We will stay there again for our next visit. more
If you have the chance….Pass On the surface when you walk in to this hotel, you think, YES! But remember beauty is only skin deep. Love kids-this is your hotel. There was so much chlorine in the pool, we couldn’t breathe. The dining room is just above a fast food restaurant. The eggs benedict I ordered was served as hard... more
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