excellent hotel, with friendly staff, great breakfast and in general great facilities more
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excellent hotel, with friendly staff, great breakfast and in general great facilities more
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I selected this hotel because of the good reviews on Trip Advisor and they were all true. I think this is an above-average Hampton Inn. The staff are particularly friendly and helpful and the rooms were very nicely appointed. The building is plain from the outside so it is a surprise for it to be so warm an inviting inside. more
It is really great to hear the nice things you said about our staff. They work really hard and love having you here!
I am continually on the road for business. It is rare that I find a hotel that impresses me anymore. This Hampton goes above and beyond! Not only is it clean, fresh and well maintained the staff is incredible. The Manager herself greeted and checked me in. I saw her continually throughout my stay. I never see the managers anywhere!... more
Wow, thank you so much for the recognition! We look forward to seeing you on your next trip to Ann Arbor!
Clean rooms, nice front desk staff and a good continental breakfast. The room has a fridge and microwave. The water pressure in the shower is very good and the room is pretty quiet. I booked a double bed but they were able to give me a king bed. The only minor complaint I have is the TV didn't have food... more
We appreciate your feedback, that is how we can continue to make things better. We are actually adding the Food Network in 2010, we hope you will come back to enjoy this new feature!
My husband is undergoing medical treatments at U of M and had them back to back in two days so we decided to spend the evening so he could rest. We had a non smoking corner room and it was nice, the bed was comfortable. I didn't get much sleep though because every time the air conditioner kicked on the... more
I am sorry to hear of the problems you experienced during your stay. We do uphold the 100% Hampton satisfaction guarantee. Please contact me directly so we can refund you for your stay. Thank you for taking the time to provide us with this feedback so we can continue to improve our product and services.
I love this Hampton Inn. I used to stay there all the time for work. Beautiful fairly new upgraded rooms with flat screens and Califorina Closets. A great staff who are very helpful and professional. Most comfortable bed and pillows - makes you fell like you at home. I loved to travel knowing I was staying here. Applebee's next door... more
We appreciate your positive feedback! Come back and enjoy some more cookies!
Very nice hotel. Staff was friendly and helpful, rooms and premises were very clean and well maintained. The pool and hot tub were sparkling clean. The location was convenient to University of Michigan North Campus, with plenty of shopping and amenities close by. Our room was completely quiet - I never heard another person. I would definitely stay here again. more
Serving staff at breakfast and housekeepers went above and beyond the call of duty in accommodating our needs. Desk staff was efficient but otherwise neutral in their friendliness. Bed was extremely comfortable and room was quite clean, although the carpet was badly stained. We were disappointed that the room was so small. The bathroom was small and had very little... more
My wife and I booked and stayed in a king room recently for a hockey game. I could see where the room had been updated (and our friend mentioned it had been updated since last time there). But unfortunately the room was not clean, which is the thing that bothers me most about hotel rooms. There was a half of... more
Thank you for taking the time to provide us with this feedback. I am extremely sorry you experienced this inconvenience during your stay. I would be happy to refund you for your stay; we do expect all of our guests to be 100% satisfied during their stay with us. Please contact me directly at the hotel so I can assist...
This hotel's common areas were dirty. The hallways were littered, the litter bin in the lobby was overflowing, the courtesy food area was picked clean, and the pool area was a disgrace. The room was small, the bathroom tiny. Really not up to to the better Hampton Inns. We think the Baymont on Carpenter Road is a better choice-- we... more
I appreciate you for taking the time to provide us with this feedback so we can provide better service for our future guests. I can you assure this is an isolated incident and not a typical representation of our hotel. Please contact me directly at the hotel so I can discuss refund you for your stay.
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