I booked this room through my Discover Card travel agency, getting a really good deal, only needing to take a printed copy of my prepaid voucher. Once I got to the hotel, the front desk clerk told me my room was ready, but there was no water, and he pointed to the kiosk and said there is bottled water in...
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Dear Theyoung1,
Please accept our apologies for letting you down on the level of service provided.
Your comments are valid and have been shared with the Reservations team for further coaching and training on "Discover Card Cash Back Bonus Program"
Our Kiosk items though self service, are at a charge :)
Theyoung1, we are eager to restore the lost confidence...
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