As a frequent traveler to Guatemala since 1991, I have stayed at the El Carmen Hotel many, many times. I like the location especially as I have slowed down a bit with age, and it is nice to be in such a convenient location. I love the rooftop and have often entertained friends where we've enjoyed the wonderful views, sat... More

I stayed for 4 nights as part of a GAP tour and have no hesitation in recommending this hotel. From our arriveal we were treated really well and a few of us were moved as one or two rooms had no TV. They could not do enough for us and we were given access to their kitchen to cook, their... More

Perfectly located - close to the main area but far enough away to get a "neighbourhood feel". Staff was very friendly and helped us out when we were mistakenly taken to the wrong hotel. Our room were larger than expected and was comfortable for what we needed. a nice courtyard allowed for some escape from the heat. the only negative,... More

The people at Hotel El Carmen are incredibly helpful, kind, considerate--we much appreciated Paulino and Libny for their assistance during our ten-day stay. Breakfasts were great, the room was comfy (with the fan they provided) and were kept clean each day, and it was quiet at night. Its proximity to the park, to restaurants, to everything, was perfect. If you're... More

Stayed at El Carmen for two nights whilst on a tour of Central America. Hotel was located in an excellent spot in Antigua. Has a very pretty roof top area, with lovely views. Room was on the small side, but bed was extremely comfortable, with tv (cable) provided in rooms. We'd arrived at the hotel at 4am (from an overnight... More

Yes, those older (2008) bad reviews are still true, read them if you don't believe me. Positives - The room was not very clean (by first world standards), but still acceptable. The included breakfast was decent. The location is great - the middle of the town. Negatives - Room windows face into the hotel not outside + no air conditioning... More

Our experience with Antigua was a very positive one but to say that this hotel contributed to it would be an outright lie. The photos on the expedia website are completely false. First off, the hot tub on the roof has no water in it and it's probably because they are incapable of heating water properly. We had no hot... More

We booked the El Carmen Hotel for three nights stay on the hotels website and printed out the confirmation. When we arrived at the hotel the manager at first denied that we had made any reservation in spite of having the reservation printout in front of him. Then he told us that our reservation was for another hotel the El... More

When I arrived, I found the price they wanted me to pay was much higher than the price I had booked and no satisfactory explanation was offered. They also informed me my booking was for one person, whereas I had booked a double room. I replied I would find another hotel. They handed me my credit card receipt and assured... More