I made reservations in this hotel 3 1/2 weeks before new years. Today, I received a call in which the hotel informed me that my reservation was canceled (after having provided my CC) because the manager said that IMPORTANT FRIENDS OF HIS were going to stay at the hotel and he needed the room. As sign of gesture they offered... More

The summary of our experience is that an incredibly rude employee named Anabela refused to honor the rates we were quoted only one hour before, and refused to contact the person who we originally spoke with. She was unprofessional and clearly annoyed at having to leave her quarters and deal with us at the front door, even though we were... More

We liked our stay at this hotel. The courtyards is nice and the pool looked good too. The thing about Antigua is that there are cobble stone streets and noisy tuktuks etc, driving through them throughout the evening/night hours. The first night we had a room on the corner, very nice and large room but noisy!! My only suggestion, get... More

Coming from Guatemala, it weights heavily to give a poor review to what I have been told, was one of the best hotels in Antigua. For $100 a night, a bit more, one expects great service....on the second day of our stay, we didn't sleep in the night before as we were coming from a huge wedding in town and... More

My boyfriend and I arrived at the Casa de los Suenos at 8am on a Friday. Although we knew it was unlikely that we would be able to check in that early, we did expect someone to be at the hotel. We waited outside for 30 minutes, while repeatedly knocking and calling our travel agent. Finally someone answered the door,... More