Exceptionally rude, unfriendly staff... The customer service is shocking... I have stayed at this hotel previously, and after a bad experience before (I was moved around to different rooms constantly to accommodate them), I decided to give it another chance on my return stay. When I returned to the hotel a couple of months later (making a prior booking of... More

I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE !!! Several days before my stay I booked a room through web form from the Hotel's web site. One day after, there were no confirmations. I called them and receptionist said to me that they did not received any booking request but she can book me a room. When I asked her... More

I was offering them cooperation in long-run (to organise some meetings there). Honestly, I didn't like it but the price seamed affordable so I went there to discuss options. After a shortest meeting (the lady was interupting my every sentence!!) I wrote them a brief e-mail with all we talked about. They were supposed to send me an offer. In... More

Approach up a little alley and you can then park in front of the hotel. Really big room and very quiet and clean. Internet available in the foyer and a very helpful lady on reception. Breakfasts were good with wonderful bread. Amazing lounge which is like an old fashioned drawing room. Trams stop outside this hotel but we didn't use... More

We loved this hotel and their staff. The location could'nt be better. We will come again, as every Zagreb-tourist should do. More

Every time when we visit Zagreb we stay in this hotel. It is Hotel with very nice and clean rooms, parking, best breakfast... More

Booked by email, confirmed and reconfirmed a couple of days before arrival to be told no room. Another couple arrived at the same time and had the same experience. The receptionist was unhelpful and initially resisted finding us somewhere else to stay. Even when she did, she wouldn't pay for a taxi there (it was Hotel Central opposite the station,... More

Cons: Small Room, crazy decorations and the owner is wacky. Pros: Crazy decorations, the owner is wacky, centrally located (best you'll do in this price range) breakfast was OK and parking is available at an affordable rate. I would stay here the next time I'm in Zagreb. Yes, there are nicer places, but not at this price in this part... More

We paid 60 euros for the new year's eve night and I think we had some kinde of dicount. The hotel seemed nice at first sight, maybe room was a little small... The WORST part of it was breakfast : awful !!! and i'm not difficult ! I think it's a very expensive hotel for the quality offered. More