First visit to Bulgaria, hotel booked by college, did not know what to expect. Did not expect to find Vegas style hotel among a more residential neighborhood. Free internet is a plus. There is a hotel casino built-in, beware that you can lose your shirt here. Staff is friendly and very helpful. If you need a taxi, do ask the... More

I stayed in this hotel for a conference in late November. Overall I was pleasantly surprised by the positive attitude and responsiveness of staff, the cleanliness of the room and a well equipped spa (with one caveat: the poolside cafe allows smoking for its guests, and swimming laps surrounded by cigarette smoke is one weird experience). Now for the negatives:... More

We had some problems with our keycards, but the staff was both helpful and understanding. They were also helpful with things like bus and train times; they were kind in the restaurant. The hotel is close to the train and bus station, and there are few restaurants in the surrounding area. It's quite walk to the center, but it is... More

Good hotel, good service.The price is somewhat high for the quality of the rooms More

i arrived in this hotel with an organized tour. the room was paid from abroad. to have the room we must give your passport in deposit. my wife ask for explications at the direction of the hotel - answer: we asked this for israelis only!!! good room. full mini bar. good details like sleepers and shoehorn. 2 french channels and... More

The photos of this property seemed very appealing and thus I was looking forward to my trip to the Dedeman Princess Sofia. I traveled with a large tour group as well. When we arrived to the hotel the outside looked a little seedy, but not terrible. The lobby did not set off any alarms as it was quite pleasing to... More

way too expensive for a medium room with old furniture and a TV with bad connection. the hotel is clean and the room aren't too bad, but they overestimate their servises and they are charging it too expensive. the hotel is located a kilometre from the city center, near the trainstasion and the busstasion, the have a common pool in... More

The management conveniently lost my reservation ,,,it took about an hour to get this mess straightened out ..all of a sudden it appeared in their system ..ya right !!!! There was a dental convention in the hotel so I guess my room went to a "higher paying client" who never had a reservation but was part of the convention and... More

good points- beautiful inside spotlessly clean, porters and receptionists were very helpful and polite. good location central to everything. bad points- room service got it wwrong 3 times and were not very helpful at correcting the problem even after asking to speak to manager so i suggest not ordering any. there was work going on on the locks on the... More