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All 4 Sao Tome hotels »

Pestana Sao Tome Ocean Resort

4.0 of 5
Hotel amenities
Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Ranked #2 of 4 hotels in Sao Tome
4.0 of 5 stars 23 Reviews
Pestana Sao Tome Ocean Resort
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23 reviews from our community

    Trip type
Traveller rating
    8
    10
    3
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    0
Date Rating
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 18 May 2012

I've stayed at the Pestana Sao Tome on two separate occassions. The hotel is relatively recently built. The lobby is pleasantly open, and the art work and decor make a positive impression. The rooms are also well appointed, although some show evidence of shoddy construction, but that's quibbling. As noted by other reviewers, the main complaint raised by many is... More

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Malabo, Equatorial Guinea
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 May 2012

I stayed only 1 night there with my wife and my 2 kids. Hotel is perfect, rooms are very good with a very nice decoration. Nothing is missing. I did not know this brand before going. It is a good one. The only point is that it is very expensive but we are in the middle of the ocean in... More

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Lisbon, Portugal
Senior Contributor
43 reviews 43 reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 24 October 2011
5
people found this review helpful

The hotel is located almost outside of S. Tomé, the city, so nothing special regarding the location since not even the beaches close by are nice. The rooms are new and modern with plenty of space. The service is also quite good. The swimming pool, and the overall hotel environment, is also quite good; however I did not experiment the... More

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Equador, Manager at Pestana Sao Tome Ocean Resort, responded to this review
6 April 2012

On behalf of the staff and management we would like to thank you your experience in Sao Tome. We take note of the suggestions and will do everything to ensure that in the near future give us the honor of your preference. More

Lisbon, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 August 2011
2
people found this review helpful

I stayed at the Pestana Hotel in San Tomé last June and went for the day to the property they own in Rolas. Very friendly staff but very poor sevice and drinks and food at both properties were infamiously high, one coke almost 4 us....the Spa is bad and massages are extremely expensive. Apart from allt his the properties are... More

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Equador, Director of Sales at Pestana Sao Tome Ocean Resort, responded to this review
20 April 2012

We appreciate the comments about the qualities of this country that excels in hospitality of its people. We want to be part of this image of hospitality. It is our daily goal to do everything to deliver memorable moments to our visitors. Proudly we are part of a hotel chain that has been awarded with the top prizes in the... More

Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 25 July 2011
2
people found this review helpful

Pestana is a great hotel. The location is very nice, the staff are most friendly, the breakfast is AMAZING, rooms are clean and simple and you can enjoy your days and evenings by the pool. Gym is not equipped and rather poor and there is no access to the sea - for that you'll have to get out of town... More

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Equador, Manager at Pestana Sao Tome Ocean Resort, responded to this review
6 April 2012

It was very important for us to have shared your experience, because this allows us to assess our strengths and level of satisfaction, thus enabling us to maintain the quality of our services. We share your comments with the team that was naturally proud and motivated. Hope to see you soon .Kind regards More

London, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 17 August 2010
1
person found this review helpful

Nice rooms and great beachfront location with nice infinity pool. Food and rooms were good but the service was very very slow indeed. Drink prices were very very expensive.

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Equador, Director of Sales at Pestana Sao Tome Ocean Resort, responded to this review
19 April 2012

Much appreciate your coments about your visit to São Tomé Compliments are always more a stimulus to enhance our daily goal of meeting the needs of our customers. We believe that the present day prices are normalized in a country that still has the need to import most of all goods of food and drink since the supply has increased... More

Lisbon
1 review
5 of 5 stars Reviewed 11 February 2010

It's a very good 5 star hotel. The personal is friendly, helpfull. The congress we have atend worked really well. the locationn is wonderfull. The rooms are very good, the food is tasty, specially in the breakfast. the swimming pool is always calling us.

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Equador, Manager at Pestana Sao Tome Ocean Resort, responded to this review
6 April 2012

Thank you for your opinion We share your comments with the team that was naturally proud and motivated. It was very important for us to have shared your experience, because this allows us to assess our strengths and level of satisfaction, thus enabling us to maintain the quality of our services. More

Flanders, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 January 2010
5
people found this review helpful

Making abstraction from some details, the infrastructure of the hotel approaches the level of a five star hotel. There is a beautiful and large swimming pool overlooking the sea. The rooms are spacious and clean. The cuisine is quite good. There are, however, some drawbacks related to this hotel. I describe them in more detail below. However, the fact that... More

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Equador, Director of Sales at Pestana Sao Tome Ocean Resort, responded to this review
20 April 2012

We appreciate the detailed review of your visit to Sao Tome and our services. Many items have deserved our full attention and allow a few comments: while the law of this country does not ban smoking in public areas, within the framework of our policy Planet Guest, notices placed in the restaurant bar area and reception suggest No Smoke in... More

Dusseldorf, Germany
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 December 2009

Complet flop!!! he service is really bad for a 5* and they keep running out of stock of food and drinks...can you believe it!!! We add a transfer to the Pestana Equador and they just forgot to let us know in advance which will be the departure time. The excuse to all the complaints is ' you know in Africa... More

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Equador, Manager at Pestana Sao Tome Ocean Resort, responded to this review
17 April 2012

We deeply regret that we have not been able to give you precisely the moments when you longed to our hotel. Break in the supply of some goods may have happened but for today we can ensure that the situation is practically cured You can believe that our primary mission is to endeavor and create the best comfort and safety... More

Gaia
1 review
4 of 5 stars Reviewed 20 July 2009

The hotel is very good, however was only to sleep and breakfast. We stayed 3 days in S Tome and with the right guide (Luis Noronha, www.turismostome.blogspot.com) you can visit the most beautiful places on hearth. I have visited many countries with different cultures, but S. Tome with their innocence and natural beautiful can teach us that we can be... More

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Equador, Director of Sales at Pestana Sao Tome Ocean Resort, responded to this review
2 May 2012

We are very proud of the excellent message that you made ​​on behalf of your experience in this small but beautiful country. We will be here for next visit hopping that you give us the honor of your preferency.Many thanks More

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Pestana Sao Tome Ocean Resort
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