My family decided to stay here because it was a cheap price considered to other hotels in that area. The rooms need to be updated, and could use a paint job. The pool was broken so we couldn't swim. The bed was comforable, however we didn't sleep good. When checking in we had to sign a paper stating that we... More

Just awful. The owner has either never heard of customer service or just doesn't care. The location is terrible as it about 50 yards from a busy train track. Here are a few of the "highlights" of my stay. *thread bare towels *burn holes in the bed spread *train whistle blowing at all hours *very rude and nosey owner On... More

I checked in to this hotel late one night and while I was checking in someone upstairs started yelling and cursing. The language was so bad. It turned out that the Owner was cursing out his dad. The TRAIN was very bad. I could not sleep! I believe every train in America comes through Ashland! Every 5 minutes!!! Unless you... More

I've only left one other hotel this angry and upset. They gave us one price when we checked in and then tried to charge another saying the person at the desk wasn't authorized to give that price. What?? I fought with them and got the original price but it took quite a bit of arguing with the owner who was... More

This place has the worst service I have ever experienced in my life. Not to mention the hotel in itself is disgusting and what is the deal with the old dirty towels??? I'd have to say the train blaring all night long was the highlight of my stay...and I'm not kidding. I'm sorry, but anyone who has anything positive to... More

This is by far the worst experience for me at a hotel. I was told about the train crossing when I showed up to check in and not when I made the reservation. The clerk informed me that she couldn't even hear it and when I asked how often the train crossed she said different times. She was just avoiding... More

My company booked this place for me even though I asked to stay at the Ramada down the road. I knew about the train crossing problem but decided I would check it out in person, rather than canelling the reservation and making an issue of it. Upon arriving at noon and asking about the noise level I got a rehearsed... More

Okay, I stayed here on the advice of a friend of mine who lives nearby, he said it was a "new" hotel. NOT. I don't usually stay at Quality Inns and not sure I will ever again after this experience. I will be writing to their corporate management team and providing photos of my experience here. I got here at... More

I booked this hotel from CHOICE HOTELS, the parent company. We were awakened frequently during the night by train whistles at a grade crossing directly across the highway from the hotel. The whistles were VERY loud. We did not know of this problem until we were asked to sign a waiver at check-in. Now what is one to do after... More