I was booked into the hotel from 8 - 13 December 2011. The check in process went well and I was happy with the room standard. The food served in the restaurant was limited but when I ate there it was always good quality. Unfortunately two incidents spoiled the whole stay and one related to security.
On the morning of...
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I conducted a business conference for 5 days at the hotel and I must say, I have seen better.
The hotel is short staffed and you find a lot of people running around to get the work done.
Conference facilities were adequate but hygine was a key concern. The Room had cockroaches which despite the efforts of the hotel staff...
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I was in Suva for a conference so stayed here for a week. I took the executive room on the top floor which gave me more room for me to engage in my cat swinging activity and when I saw the size of my colleague's standard room, I'm so pleased I did! I definitely wouldn't stay in a standard room...
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We booked 5 rooms with Tanoa in April and are sad to say that Tanoa didn't not live up to it's reputation.
On our first night we checked in and went out for breakfast the next morning only to return to find items had been stolen from our room. We later found out that the hotel staff had given access...
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Bula Vinaka NuzSubs,
Thankyou for taking the time to tell us about your April 2011 Experience. I had the privilege of dealing with your booking 8 months ago, and with the matters you have raised, l am happy to give a responde to it.
Upon receiving bookings, we encourage our Guests to take up the 10Stay Free Program offered throughout...
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we stayed here for one night (visiting family) before heading off to the coral coast early the next day. The room was comfortable. air conditioned and staff were extremely helpful and attentive. We initially had a problem with the telivision and remote. We called reception and a member of staff was dispatched within 5 minutes to sort it out succesfully....
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Bula Vinaka CliveUlut,
Thankyou for your review, its always great to hear about your experience at the Tanoa Plaza Hotel. I had the pleasure of telling my Team about your review and What every guests looks for in a Hotel, and thankyou for sharing this with us.
Next time you are in Suva, please do contact us and we look...
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The Tanoa in Suva doesnt live up to the expectation I had after staying at the Tanoa in Lautoka. After looking through Suva accomodation this seemed best value and location for a short trip to see the family in Suva.
After viewing pictures online it seemed decent for a few nights, I knew it wasnt going to be up the...
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Bula Vinaka AA19,
Thankyou for your review, my humble apologies for delay in reply. I have read through your feedback and yes, Buillding itself is more than 30 years old, and the Tanoa Group has just taken over about 7 years ago, we did renovations and even though i cant change the size of the rooms or bathrooms, We will...
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Since my last review I have stayed at Tanoa four times and am pleased to say that overall service at the hotel has improved dramatically and out of sight.
Vinaka Mere for taking on board all reviews and comments as being from overseas it really does make it hard for both business and pleasure to find a great hotel in...
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Reviewed 24 April 2011
Bula Vinaka Fiona & Ross,
Thankyou very much for your review, my humbly apologies for the delay in reply. I am very happy to hear about the Birthday and say thankyou again for choosing us. Every review, that we get is indeed a real challenge, sharing this important information with our Staffs, allows us to learn more about our Guests....
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We had a deluxe room at the Tanoa Plaza in Sept 2011 - the staff were extremely helpful when we requested to change rooms, due to the smell of smoke. The new room was clean and comfortable, the hotel is a 10 - 15 minute walk to the shops, banks and restaurants, the internet cost was reasonable, and the hotel...
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Bula Vinaka Footey053,
Great to hear from you and my humbly apologies for the delay, in reply to your review. It is indeed a great pleasure having you stay with us and writing about our hotel. Everything you have mentioned is 100% correct. I have personally informed my Team earlier about your Review and we are all looking forward to...
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I normally book hotels after checking their rating on the web: tripadvisor being one of the websites. Sometimes I do wonder if it is the same hotels but we rate differently. Tanoa Plaza hotel had some bad reviews but we decided to give it a go and stay there since I had stayed previously at the same place when it...
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Bula Vinaka Henry091, Vinaka vakalevu for your review, we certainly appreciate the time you have taken to write, about your recent experience at our hotel. Every reviews that we get, we are happy to share with the hotel staff and management, so thankyou again. And for the deposit, we do have hotel policy on collecting them upon checking in, you...
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This is the third time I have stayed at Tanoa Plaza and knowing that I have a return trip planned in a few months time, I have to question if I will stay here again. Previously I have experienced issues with the bathrooms in particular with the water. This time I chose to stay in a Deluxe Room, but have...
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Reviewed 23 October 2011
Bula Vinaka PacificPrincess075, thankyou for your review on tripadvisor. I was very disappointed to read about your recent experience at the hotel and assure you that i will look into the matter from time of booking, I will certainly share your constructive feedback with the relevant department heads and will work towards being a much improved customer service provider.
And...
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72 Reviews
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15 Reviews
