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Mercure Nadi


Hotel class 3.5 of 5
Queens Road | Martintar, Nadi, Viti Levu, Fiji
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Reviews you can trust

63% Recommend
3.0 of 5 stars 70 reviews
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By trip type
All (70)
[ Date ] [ Rating ]
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5 of 5 stars
Australia
2 Nov 2009
1/1 found this review helpful

I read the reviews and was somewhat worried about the place. All i have to say is that the reviews I read and the service I got could not be further from each other. We had our own pick up sorted (would of been $5 in a taxi otherwise) in arrival all 20 of us were checked in within 10mins.... more

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3 of 5 stars
Sydney
25 Sep 2009 | Trip type: Couples
1/1 found this review helpful

FRUSTRATION AT PICKUP Upon our arrival at Nadi International airport we waited eagerly with another couple who arrived on the same flight as us (from Sydney) for our transfer bus to Mercure Nadi. We stood outside under shelter in the rain for nearly an hour and a half watching all the other hotel transfer services greet and pick up passengers... more

Management response from
MercureHotelNadi, General Manager

Bula Vinaka, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am personally investigating into the airport pick up issue as we normally receive positive feedback from guests regarding this service. We have...

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4 of 5 stars
Coffs Harbour, Australia
19 Sep 2009 | Trip type: Couples
1/1 found this review helpful

The positives of this hotel which we use for first or last night of holidays are the wonderful staff. Nothing is too much problem and they go that extra mile for you. The bar is a fun place for a drink and the restaurant has a variety of meal choices eg. a la carte, buffet, or pizza. The free airport... more

Management response from
MercureHotelNadi, General Manager

Dear Guest, Thank you for taking the time to write a review on tripadvisor. We appreciate feedback like this to share with the team and to ensure we are hitting the consistant high standards that is expected by the Mercure brand. I will share your positive service comments with the team as they would appreciate this. I will also find...

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2 of 5 stars
east coast
19 Sep 2009 | Trip type: Couples

Upon arrival at the Mercure, we waited for over 1 hour to speak to someone in reception only to be told that the manager would speak to us shortly, 20 minutes later, the manager informed us that a "computer probem" had wiped out our reservation (which had been made 6 months earlier) when we asked if any rooms were available,... more

Management response from
MercureHotelNadi, General Manager

Dear Guest, Firstly let me apologise for the inconvenience that you experienced when you arrived to the hotel. Like all hotels, we experience issues with the infrastructure that is beyond our doing therefore to incovenience guests is unavoidable. Again, I apologise for this. I have however noted that the way the whole situation was handled was poor and will address...

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3 of 5 stars
Suva, Fiji
30 Jul 2009 | Trip type: Friends getaway
1/1 found this review helpful

I stayed for just 1 night and found it a good stopover, the room was clean and i got what i expected to get...i really liked the atmosphere in the bar and restaurant, and 1 thing that stands out is the food...we live in fiji and i can say that we are unable to get some of the dishes on... more

Management response from
MercureHotelNadi, General Manager

Bula, We very much appreciate your comments on Trip Advisor regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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5 of 5 stars
Mangawhai, New Zealand
19 Jul 2009 | Trip type: Friends getaway

Stayed here for 7 nights to attend a friends wedding (Hindu). Service was great by the end of our stay the bar/restaurant staff new us by our names. Rooms clean and tidy great beds (king plus single) Located between airport and Nadi town handy to good restaurants (Bounty & Oasis ) and to Ed's bar (The best bar/night club in... more

Management response from
MercureHotelNadi, General manager

Bula, We very much appreciate your comments on Trip Advisor regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. My apologises for spelling your name wrong. I was replying to another comment at the same time, and another good one too. Vinaka and regards, Rhys Challenger General Manager Mercure Hotel Nadi

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1 of 5 stars
UK. Devon
28 Jun 2009 | Trip type: Family
1/1 found this review helpful

Picked up at the airport by the complimentary hotel transport. The check in was easy and it was off to our rooms. The room had a big comfortable bed and a below average bathroom, it could be nice but for the dirty old bath that seems unable to roll the water away from it’s top surfaces creating nasty colored puddles.... more

Management response from
MercureHotelNadi, General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have identified areas in the operation that need attention and have used your comments to help improve the entire hotel product to...

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2 of 5 stars
Austria
4 Jun 2009 | Trip type: Couples

Before starting our Yasawa islands hopping tour we spent one night in Mercure hotel when arriving in Fiji after a 36 hours trip. As it is an international hotel chain I assumed some "standard". We were surprised to see cockroachs in our room and running through the restaurant. Also the quality of the buffet was low including tough steak in... more

Management response from
MercureHotelNadi, General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken your comments and constructively used them to improve the hotel, including fumigating the room and improved our food and beverage...

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4 of 5 stars
San Diego, CA
14 May 2009 | Trip type: Couples

We stayed at Mercure only for one night, we were in transit and were put into this hotel by South Sea Cruises. The rooms were nice and spacious, clean! The TV only had 3 working channels. The staff was VERY nice. Now the food.... horrible to say the least. We paid $35 FJD/per person for Fiji BBQ buffet.... I couldn't... more

Management response from
MercureHotelNadi, General Manager

Bula, Thank you for your feedback regarding your stay at the Mercure Nadi. We have taken your comments and worked constructively to review all concerns areas that you mentioned. We strive to deliver a quality hotel to our valued guests and take these comments very seriously. We look forward to welcoming you back to Mercure Nadi in the future so...

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2 of 5 stars
Washington DC
29 Apr 2009 | Trip type: Business, Family

Was in it for one night only. In transit. Got the hotel pick-up van from the airport (a/c of which was broken). Apparently, driver had some confusion with hotel names: Sofitel, Mercure etc...all belongs to same group and reservation was interchangable...?? Anyway, at the hotel, no dinner available as restaurant closes by 10 I think (common in this part of... more

Management response from
MercureHotelNadi, General Manager

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

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Mercure Nadi Also Known As

  • Accor Nadi
Address: Queens Road | Martintar, Nadi, Viti Levu, Fiji