The Sonesta brought me back to my youth. We lived in an old home as child and we had to be sure that no one was flushing the toilet when taking a shower because the water temperature would get hot. That is how it felt whenever my girlfriend or I took a shower. The water would be just how we...
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The Sonesta Hotel is a hotel with a potential to provide better servIce if will solve the construction noise and to establish a shuttle to the main square where all restaurants and stores are. The distance is about 7 large blocks that by night is not a good choice. The front desk service needs to be overall better prepared for...
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We stayed in this hotel 4 night as we were part of a tour of Peru with 4-5 stars hotels.
We experienced a lot of problems but mainly there's a problem with hot water which is not acceptable for an hotel of this category.
Location: the hotel is located in the city, 20 minutes walking from the centre - about...
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On behalf of the directors of the hotel we apologize and feel embarrassed by the inconvenience you had during your stay with us. We are working to improve this kind of difficulties that affect our service. The information provided is very important and useful to guide our service to meet the highest standards for each day of a better way...
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We had to change rooms three times: the first one, on the second floor, looked onto a junk roof that would give access to the room to a thief from the outside. The second one, also on the second floor, had such openings between the windowframe and the wall that an icy draft made it uncomfortable. The third one, on...
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Receive a warm greeting, sincerely regret the deficiency that presented during their stay with us for the maintenance of the rooms as the phone in the bathroom the fallacy that we know and believe that we are working to correct it promptly. Please let me tell you that for the next year we will have all necessary equipment in the...
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sonesta was lovely. clean, helpful staff, good breakfast. the rooms were clean and modern, the only complaint was that the sheets were not very soft and there wasn't a lot of ventilation in the room. beautiful lobby, computers/internet access, wifi. i would recommend and stay there again for sure.
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Receive a warm greeting from Sonesta Hotel - Cusco, it was a pleasure having you as our guest and thank you very much for your comments. It is this way we realize what our strengths and we work on continually improving our weaknesses. Thank you for choosing us and were very attentive to your next visit to your house.
Best...
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This is a very nice property. It has very nice modern rooms, comfortable beds and nice all marble bathrooms (also very clean and bright). The breakfast is very adequate and served in their restaurant, which is quite attractive. The staff were very friendly and accomodating. The drawbacks to this hotel are 1. its location--- while only a 15 minute walk...
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Yours sincerely Sonesta Hotel Cusco, we welcome your comments, this information is very valuable to us and allows us to deliver a quality service to all our distinguished guests. We hope to visit again and any concerns, suggestions or additional comments please contact, will be a pleasure to serve you.
Best regards,
Nuñez Candy Alejos
qamshcusco@sonestaperu.com
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The hotel was under renovations when we stayed here, so the hotel is a work in progress. Our room was newly renovated, and was really lovely. Great bathroom! It had a balcony that looked out on the main street which we really liked (there was a parade during our stay...so we had an amazing view from our room of all...
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I stay for a three night stay finding it very confortable, nice and trendy with all the conforts of a 4 star hotel. Almost new rooms with new carpets, LCD with cable. Its location is around a 10 min walk to the plaza de armas, not a problem by night if you prefer to take a cab in & out...
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A building site - the sixth floor, currently derelict, is being remodeled. It will be nice when it is finished in a year or so, but now it is a cacophony of pounding and drilling from 9 to 5.
Staff try to overcome, but food is very ordinary and the location is not the best
If you like Sonesta, stay...
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I did a lot of reviewing on TripAdvisor before reserving a hotel room in Cusco. There were only about 1 or 2 reviews at the time, but I liked the looks of this one and the price. It was recently remodeled to a very clean, modern looking hotel with comfortable beds and a great lobby. The hotel is a bit...
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