We stayed for 5 nights in this hostel where the owner was really rude and unfriendly since day 1 but the worst was that we got biten by bedbugs (about 30 bites) in 2 different bedrooms plus they have cockroaches in the kitchen and toilets, we informed the owner about that and he reacted angry and insulting us so bad...
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This is the new management of Hostal El Monasterio in Cuenca Ecuador. We are sorry about any inconvenience you may have had in the past, we are taking care of your message and making the arrangements to improve our services everyday.
Best Regads
C.Andrade
Manager
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Good points:
* Has warm water
* Fantastic view - it's on the 6th floor overlooking San Francisco square & the mountains
* Good size rooms
* Clean
Bad points:
* Old town is very very quite at night
* That locked gate is good for safety but not to stand outside in the dark until someone answers the bell...
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