I traveled to Quito in December 2005 due to a family emergency in Ecuador. I had never visited Ecuador before and found Amaranta on the internet. It was the best choice I could have made.
Ramon, the manager, tracked my flight, even when it was delayed by a day and ensured I arrived safely. Anything I asked for they bent over backwards to provide including Ramon providing his personal interpreting skills when I dealt with business at the hotel.
The rooms were extremely clean. They are not elaborate such as a Hilton or Sheraton, but they are spacious, well furnished, and were very well cleaned and kept, and they don't cost nearly as much as those other hotels. I had laundry done while there and it came back folded and hung up in the closet. The food at Serrano's downstairs was terrific and Ramon set up the big screen and provided movies to make a Christmas away from home a little better.
All of the staff were professional, friendly, and I wanted to bring them home with... more