I stayed at the Sheraton at the end of a group tour through South America. It is a great place to stay and relax for a few nights - although it could be a little closer to the city centre (take plenty of water if you want to walk through the dust and smog to the shopping district in summer).... more

Just spent a week at this hotel. As SPG Platinum, upgraded to club level in a large room which even had a wet bar area. Champagne and chocolates waiting in the room. Breakfast being served in the club lounge, with extra-friendly service and some great smoked salmon. However, a colleague was also staying in the hotel, and I got to... more

We checked in the day before the earthquake and were upgraded to the adjoining San Cristobal Tower. However, because of the earthquake, the Tower facilities had to be suspended, so we were fed, watered, and looked after in the main hotel. We can only echo what has been said in the other reviews - all the staff (in the tower... more

Sheraton Santiago was an Amazing hotel, not to mention the staff. All Staff had our comfort, safety and well-being in mind at all times. I am ever so grateful to have met such wonderful people. In a years time I plan to go back for an anniversary reunion. FUERZA CHILE!!! more

We are part of a large group of Air Canada passengers who were stranded in Santiago for what we thought was only 1 night. Unfortunately the earthquake happened that night and we ended up staying 6 nights. I couldn't believe how incredible the Sheraton staff were. Given the terrible situation, they were absolutely amazing. I can't say enough about them. more

We stayed 2 nights at this hotel after the earthquake. although a bit damaged like cracks on the walls and floors and broken glass (our room table which had a glass top, now doesnt have a top) and pieces of glass still in the room, the staff at the reception was helpful and the hotel nice and only within 15... more

I was at the Sheraton during the earthquake. The staff was incredible, shortly after it had hit we had bottles of water, chairs, and they even brought out linens so that people could stay warm. They went above and beyond what was called of them, and they did it all with a smile. I recommend this hotel to anyone, and... more

We were at this hotel during the earthquake a week ago, having been put up there by Air Canada, who'd cancelled our outgoing flight that night. In a word, Manager Howie Brown and every one of his staff with whom we came in contact turned a potential disaster and tragedy into a life-altering event that profoundly affirms that the good... more

I am at the Sheraton Santiago right now, 3 March 2010. The devastating earthquake hit this city Saturday (27 Feb 2010) and many of us have been staying at the Sheraton indefinitely until the airport reopens. The Sheraton staff has remained professional, warm and service-oriented even during this very trying time. I cannot say enough for the management and all... more