We had been for a couple of days. The location, the rooms, reception, and the building are beautiful. But the problems were on the services, at the door, with the parking man, at the desk and particulary at the restaurant. The staff use to be friendly but there is a serious lack of support, management and organization. We enjoyed a... more

The Santiago Park Plaza is a small, non-chain hotel with a retro style (more English Club than Chile, but it sets the tone). The rooms in the regular (non-suite) section are not huge, but quite comfortable. The place is kept clean and picked up to high standards. There is a (small) pool on the top floor with a great view... more

Excellent hotel but we cannot give it a five star because of the terrible service in the restaurant. It was quite bizarre: the staff in the hotel itself were wonderful but it was as if the restaurant was a different company! We had dinner there the first night - it wasn't particularly busy but the staff got our orders wrong,... more

This was our first trip to Chile and we picked Santiago Park Plaza because of the great reviews it received through Tripadvisor, looked to be in a residential area and not a huge franchise hotel like the Marriot, etc. We were very disappointed. The hotel staff seemed to have an attitude from day 1 and that never changed during our... more

Sometimes there are just not enough words to describe the perfect place to stay! The Santiago Park Plaza Hotel has it all.... Location, Amazing Staff, Clean/Well Kept Rooms, Great Free Breakfast, and too many other amenities to list! One block from the subway (metro) and the main street that runs through the city. The concierge staff, especially Roberto, helped with... more

We arrived at this hotel at three in the morning (having previously advised the hotel of our arrival ttime) to find the doors locked and after fifteem minutes of knocking no response. On looking through the windows we found that the reception staff (all three of them) were sleeping. The room was pleasant and the hotel was in a nice... more

My wife and I stayed for three night and enjoyed the hotel whilst there, the bar and restaraunt downstairs was very good with very friendly staff. They do not seem to have to much tourist information so it would be better to do that research beforehand if required. more

You walk into the main reception to be met by comforting, homely smells. It's beautiful. The rooms are very clean. The housekeeping staff check at the end of every day that you are happy with everything. Breakfast was very poor. I had two evening meals which were very over priced and not good. The buffet lunch is amazing surprisingly. Beautiful... more

We stayed at the Park Plaza Apart Suites, just around the corner from the main hotel. When we checked in, after a very long flight with 3 kids, the host gave a wonderful two bedroom suite. It was huge and felt like a big apartment. There was so much room to move around, kids played on the floor, had their... more