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All 140 Santiago hotels »

Hotel Santiago Park Plaza

4.0 of 5
Hotel amenities
Ricardo Lyon 207 | Providencia, Santiago 6650385, Chile
Ranked #42 of 140 hotels in Santiago
3.5 of 5 stars 161 Reviews
Hotel Santiago Park Plaza
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161 reviews from our community

    Trip type
Traveller rating
    60
    57
    26
    10
    8
Date Rating
USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 18 May 2012

I love the service at the Park Plaza. The staff is courteous and goes out of their way to please their guests. The room I was initially given was dark and gloomy, not to mention small. The room painted in a faded gold color coupled with the dark furniture and heavy curtain gave it what my partner screamed is "I... More

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Bruna Colombo, e-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
24 May 2012

Dear Guest, Thank you for your comments and opinions. Please let me tell you that we are constantly working on improving our rooms and public areas. We are pleased that you noticed our staff is completely oriented to our guests needs. We also make an effort to keep the quality service. We hope the next time you will have an... More

London, United Kingdom
Top Contributor
51 reviews 51 reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

Hotel is furnished in American Colonial style. We checked in at 1600 for a 2-night stay but had to wait 30 minutes as our room was not ready. Common area carpets on the room floors are a bit shabby. Bed linen was blanket between 2 sheets instead of freshly covered duvet/quilt. You have to pay USD12 for 24 hour wi-fi... More

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
24 April 2012

Dear Guest, We really apreciate your comments and will consider them in order to improve our service. However, please let me tell you that we do have english-speaking news channels, Our Call Center or Reception staff could have helped you to find them. Also, we do charge for Internet, but we assure you we are not the only hotel in... More

Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 April 2012
1
person found this review helpful

We have been travelling overseas for over 2 months and this was the first hotel where they have charged for wifi ($13 for 24 hours). A bit unprofessional in this day and age when you consider the cheapest room is $263 per night. Also no iron or ironing board in the room or bathrobes. Not real value for money, though... More

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 April 2012

Dear Guest, We apologize for any inconvenience you have experienced during your stay with us. We will consider your comments to improve our service and our guests satisfaction. Hope to meet your expectations on your next stay in Santiago. Kind regards, Bruna Colombo More

Brighton
Top Contributor
53 reviews 53 reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 20 March 2012

My wife and I stay at the Park Plaza for just one night in February 2012. It is well situated in a nice part of the city. There are plenty of good restaurants nearby. It is 200 yards from the metro line into the middle of Santiago - the metro was safe and cheap. Our room was very comfortable with... More

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
22 March 2012

Dear Guest, We feel very satisfied that you enjoyed your stay and hope to have you again with us on your next visit to Santiago. We are very concerned about the improvement of our service and comments like yours keep us working hard for it. Kind regards, Bruna Colombo More

Wollongong, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 11 March 2012

i was here n early march and experienced the following the breakfast was great, the hotel staff spoke good english, the rooms were very clean , the staff were very helpful and friendly my overall experience was very enjoyable and would go back to this hotel

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 March 2012

Dear Guest, Your comments make us feel very satisfied for all our hard work. We are happy that you had a nice and enjoyable stay and hope to receive you again in the future. Kind regards, Bruna Colombo E-Commerce Manager More

London
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 19 February 2012

The first time I stayed here was in December 2011. The only reason I selected this hotel initially was because I couldn’t get into a 5* hotel. All the rooms were booked. On arrival I wasn’t impressed. The hotel is very old and in need of serious renovation to bring it into this millennium. The staff on my first visit... More

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See 5 more reviews by jetboy_uk for Santiago

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Contributor
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5 of 5 stars Reviewed 8 February 2012

Park Plaza attempts to adopt traditional hotel standards whilst retaining a small hotel feel that is very pleasant. Staff are very friendly and multi-lingual,restaurant food is good and not expensive,rooms are pleasant and have nice views. Excellent location for centre of the city with a subway station across the road called Los Mondes. (Next to Costa Coffee) Tourist bus stops... More

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 February 2012

Dear Guest, We are very glad you have enjoyed your stay in Santiago and our services. We will keep working to improve not only the service provided but also our insfrestructure. Hope you choose us again when your plans bring you back to Santiago. Kind regards, Bruna Colombo More

Byron Center, Michigan
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 February 2012

Located in the Providencia neighborhood, this hotel has a nice swimming pool on the top of the hotel, glass ceiling , so you can have a nice view of the city at night time. Food and service is good, FYI don't ever go to McDonalds in Lyon, it will be more expensive and slow service, you better stick with the... More

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See 10 more reviews by Valeria2012 for Santiago
Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 February 2012

Dear Guest, We are glad you enjoyed your stay. Hope to have you back when your plans bring you to Santiago again! Kind regards, Bruna Colombo More

Toronto, Canada
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 February 2012

The hotel is definitely not 5 stars as some other reviewers also mentioned - i would say its decent but not great or good. the carpet was disgusting (with stains) but the bed looked clean enough. the sink wasn't working so well and the restaurant was below average (breakfast was average but had pasta which was so salty i couldnt'... More

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Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 February 2012

Dear Guest, We are very sorry not to have met your expectations. However, we apreciate your comments and suggestions. We constantly work to improve our infrastructure and service. We hope you consider us on your next stay in Santiago. Kind regards, Bruna Colombo More

RI USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

After reading mixed revues on the Santiago Park Plaza Hotel, I booked anyway and wondered where the negative revues came from. It is in a great part of town (Providencia). You can walk within 5 or 6 blocks and find most anything, clothing, food, liquor, restaurants etc. etc. The lobby was large and well furnished, not shabby. My room on... More

Was this review helpful? Yes
Bruna Colombo, E-Commerce Manager at Hotel Santiago Park Plaza, responded to this review
13 February 2012

Dear Guest, We are very happy that your stay with us have met your expectations. Hope to have you back! Kind regards, Bruna Colombo More

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Additional Information about Hotel Santiago Park Plaza

  • Park Plaza Santiago
  • Santiago Park Plaza
Address: Ricardo Lyon 207 | Providencia, Santiago 6650385, Chile
Price range (per night):* INR7,802 - 11,202

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Hotel Santiago Park Plaza
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