I stayed 3 nights at the InterContinental Santiago, accompanying foreign delegates attending an international meeting. This gave me the chance to study the hotel and view Santiago through their eyes. We all stayed in the new Club Tower, which opened late last year. This street corner is prime Santiago real estate and the hotel had an excellent opportunity to improve...
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I was reading the reviews, I agree 100 % about the bad evaluation.
It is not valuable, there are several nice hotels around same place withe better deals. I will never come back to this hotel.
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Hans T,
Thank you for taking the time to post your comments.
It is unfortunate you were not satisfied with your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We have sent you a private message...
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Stayed in this hotel for four nights whilst on holiday. It's located in a pleasant, safe area with plenty of restaurant and coffee shops nearby.
The hotel is rather odd really. It's like two hotels in one, with two separate towers one new and the other showing it's age. Having read other reviews we booked requesting a room in the...
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I booked a room with points in this hotel. At the check-in I mentioned that I need 2 single beds and the hotel guy tried to find one. Then he talked to his colleague if he could give me that room (he did not know that I understand Spanish as well), they were laughing a little bit. When I entered...
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Tkwetina,
Thank you for your review regarding your recent stay at the Intercontinental Santiago. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further...
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We just spent the nights at this property. After reading some somewhat negative reviews we weren't sure what our stay would be like. Well it was great! We asked to stay in the new tower and it was no problem. Room was spacious and clean. AC worked great and the room was well appointed though there was no coffee maker....
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We booked a club room in the club wing but the first room they had us in was very noisy , so we rang down and they immediately moved us to a very nice room and much quieter. Very helpful staff and a good location close to good restaurants, shops and not far from the shopping centre and some lovely...
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Service was awful - unfriendly staff, had to pay (a lot) for wifi, bad recommendations from concierge - felt like there was an extra cost for everything - had to pay to use the gym, and when I asked them to turn on the air conditioning bc it felt like a sauna, they said no, and just found the rooms...
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I guess that I stayed in older tower of the hotel, but I wouldn't have known it - I thought it was lovely! I had a king bed (room 714). The corner-room was extremely spacious and bright with a couch, arm chair, large desk and large flat-screen television. The room had two giant windows in the bedroom, and even had...
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Surrounded by restaurant for all tastes and budgets and situated in one of the best neighborhoods of Santiago.
Beautiful new restaurant, giving you a relaxed athmosphere for breakfast
spacios rooms with a lot of natural light
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Went to check in this morning and the room I was promised via Amex Business Travel (and double confirmed via a second call to the hotel after the bad reviews I saw on here) was not given to me. I specifically asked for a king bed for 5 nights in the new tower and they put me in a twin...
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184 Reviews
