This is a beautiful property in a spectacular setting, but poorly managed in many respects. The service was rather impersonal and bureaucratic. For example, it was extraordinarily difficult to arrange for some food prior to an early morning departure for the volcano climb. Also the second night we had water coming from the ceiling in our room. It was "fixed."... More

Being a SPG gold member for several years, and having stayed in others Luxury Collections around the world, I went to Villarica Park Lake with high expectations of getting the same service level and confort, and with the illusion of being spoiled during my stay. The hotel is indeed very nice, with amazing surroundings and a breathtaking lake view. Nevertheless... More

This February marked the third time my husband and I have stayed at this beautiful hotel. We were very excited that the Park Lake is now a member of the Sheraton family, which enabled us to use our Starpoints. There are only 70 rooms in this 5-star, European style hotel, all of which have a spectacular view of the beautiful... More

Pros: large rooms. Free Internet (wired -- not wireless). Everything else was disappointing. For example: - Note that the hotel doesn't actually have a view of the volcano. This isn't at all clear from the photos on the Web site. - We did a Volcano Trek (highly recommended!) that required us to leave the hotel at 6:45am. This is normal... More

It was January 2011 and I went to Pucón with all my family for summer vacations. Charming small city, Pucón has lots of hotels, but we decided for Villarrica Park Lake despite of its location a little bit far from Pucón. It was definetely a good choice! In front of Villarrica Lake, with a spectacular view, this hotel is really... More

We spent two nights at the Villarrica Park Lake Hotel in a junior suite. It was very comfortable and had tons of space. In most hotels, a room this size would be a full 1BR suite. The views over the lake were stunning and the room (like all rooms in this hotel) had a large balcony overlooking the lake. Everything... More

What a nice place to relax and enjoy the landscape! The breakfast included is superb and the dinner, a bit pricey, but also very good. Indoor and outdoor swimming pools, sauna and spa are excellent, eventhough, the gym could be better. The lake beach next to the hotel, where you can rent jet-skis etc, is not exclusive to hotel guests... More

A very nice quality hotel situated on shores of the lake mid way between Villarrica and Pucon . Excellent rooms with lovely views across the lake. Rooms are clean and spacious with a very nice bathroom and a balcony. All staff are friendly and helpful - clearly well trained. Not all staff speak very much English, but this is not... More

I was part of a large tour group of 40 who stayed at this hotel for 4 days including Christmas. The first thing that hits you is the view. Each room faces the lake and when you walk into your room it's just stunning! The rooms are spotless and comfortable except that there are no screens on the doors so... More