Reasonably priced. Good facilities - DVD player, wireless network accessible across the building, fridge, kettle, sheets changed daily. Budget hotels normally do not provide any of these, but these are the bonuses provided by Santa Grand.

However, wireless network was unreliable. The place was under some form of renovation in Sept 06 and drilling took place as early as 9am even on Saturdays!

Customer service was decent in Sept 06, but seemed to have deteriorated toward the end of the year. Called to book a room in Dec 06 and guess what I got? Read conversation below:

Santa: "CAN YOU PLEASE CALL BACK IN A FEW HRS TO CHECK IF WE HAVE AVAILABLE ROOMS?"
Me: "Can't you put me down on the waiting list?"
Santa: "No. I don't know how to do it."
Me: "Are you trying to tell me I have to keep calling you every day at few hour intervals to check if you have available rooms?"
Santa: "Yes, because I don't... more