I've stayed here several times before and then they had to renovate the hotel. Now we're back with them and we went like "wow", when we saw the lobby. They've expanded it to occupy the vacant lot next to it before so now you can enter the lobby after crossing from Raffles Hotel or Raffles City. And it's brighter, airier... More

We stayed here for two nights. We were concerned that we would not be given good rooms as we had prepaid, however the rooms were very clean and satisfactory. Marble bathroom with separate shower and bath as well as robes. Big room with comfortable beds. I even managed to forget an expensive coat and a pair of shoes, I called... More

We arrived around 1 and the queue was already very long. We finally can rest in our room past 5. After a long negotiation with the front office we can get our room (executive) 2 rooms for 4 nights. They offered to "upgrade" us but smaller and older room. Luckily we didn't take the offer. Other than checking in process... More

I requested a non-smoker room, got one in the old tower on level 17, came in... and the whole room smelled of old, cold smoke. After cranking up the air condition, it was bearable, however the aircon was so loud that I couldn't sleep. After switching it off, the smell came back, and with it the noise from Bras Basah... More

I have always been on a lookout for a hotel in Singapore that is near a mall and food courts and of course of the MTR Station that is not extremely expensive. We stayed here last year enroute to Australia and chose this again for our Chinese New Year Trip this year. The Raffle City Mall across has lots of... More

Although we stayed in the old tower we found the rooms to be clean and comfortable. The staff were very friendly and accommodating. The great advantage of this hotel is its location being near Raffles City shopping centre and City Hall MRT station. This made moving around Singapore easy whether by foot,bus or train. The only downside was the bathroom... More

We stayed at the Carlton in Jan 2012. The hotel is in a perfect location with a MRT only a 5 min walk with connections to everywhere in Singapore and also Raffles is directly over the road from the hotel. The rooms are clean but I dont believe clean enough as we had toe nail cuttings on the floor at... More

The hotel in general is good. The service is not so bad but you will come across some employees that are rude. For example, when I called customer service from my hotel room, I was greeted with a monotonous 'hello'. Instead of, 'Customer Service, how can I help you?' or something. Its like calling my sister to get me a... More

We stayed at the Carlton hotel for the Formula One in 2011. The hotel was a great base - the location is fantastic for seeing the city on foot. The rooms were nice, a bit basic. The bathroom wasn't fantastic. Although, we stayed in one of the older towers. A fellow traveller had stayed in the new tower previously and... More