Stayed for a week at the Amara on business. This was my company's preferred hotel, due to it's proximity to the office. Having worked and lived in Singapore for this company, wondered about the choice, knowing the price. Better deals to be had in Singapore for sure. Check in was fine, but after waiting 15 minutes in my room for...
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Dear Forecaster255340,
Thank your taking your time to rate us and allowing us to look and improve in areas where it needs improve our service standards to you and other guests.
As for room prices it depends on the corporate rates offered to your company and also the occupancy in our hotel and in general the whole of Singapore.
We...
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Please compare your rates first before you make the booking.
Especially booking with agoda.com which stated that they having the best rates. Actually, i had been booking with agoda.com for so long time. But just recently i noticed that actually they were not having the best rates, once i tried to compare with others. Finally, i found that the rate...
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Dear mk t,
Thank you for your valubale feedback in terms of service and pricing.
We are look ino the mattter and assure you we are looking into improving service standards and provide more value added offerings to delight our guests during their stay.
Best Regards
The Management
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Stayed here for 3 nights in January 2012
The hotel location is away from the centre of the city and happening places.
Near to the Tanjong pagar MRT.
The entire staff except one lady at the reception,who seemingly is the team leader,as she behaved was unpleasant.Was very loud and behaving in an nature intimidating manner.
Similar to most of the...
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Dear rajeshnaik21,
Thank you for taking your time to review our hotel. We appreciate it as it helps us improve our service standards and assists us in training and retraining of our staff.
We are investigating the manner and will coach and counsel the staff who's behavior.
Neverthelss, we look forward to welcoming you back soon!
Best Regards
The Management
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I've always stayed in Amara for my business trips since 2006, and generally I am satisfied with the overall experience. I've grown to know some of the staff members, and it's always pleasant to be greeted by a smile from familiar faces, some already addressing me by my name (like Mr. Amin, Santi, Trina). For a frequent traveler like me,...
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Thank you for your faithful patronage over the last 6 years. It is always good to receive constant feedback on how to improve on our service standards. We are looking into the highlighed issues mentioned and will review them accordingly.
Thank you for taking your time to review us and we definitely look forward to receiving you again with improvements...
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This was my third stay in this hotel in last one year; but alas this time I was disappointed. Although the hotel is conveniently located, but the quality of service has deteriorated over the period. The rooms are equipped below expectation and the staff is average.
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Dear charoos,
Thank you for your feedback.
We have shared your feedback with the respective departments. Your comments will help us to continuously monitor and upgrade our quality of service.
We love to hear from you and invite you to email to us at singapore@amarahotels.com to allow us to extend our regrets and ensure that your next visit with us...
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My husband and I stayed here for just over a week, loved every minute of it. The Staff were very friendly and couldnt be more helpful. The room was great, nice bathroom etc, and the complementary water every day was a nice touch. A short walk to Chinatown and the MRT, although we only used the MRT once, as the...
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Dear Jodi L
Thank you for your feedback.
We are pleased to hear that your stay with us is satisfactory, and will be sharing the positive feedback with the respective departments. This will definitely give them greater motivation as they realize their efforts and rigorous training have not gone unnoticed.
We would like to thank you for your patronage to...
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Stayed at the Ibis on Bencoolen two years ago and decided to go with this hotel this time since I was traveling with family and needed a pool. The location is very ideal. It is in the southernmost part of the CBD, three blocks from the Tanjong Pagar MRT Station. It has a Fair Price grocery and a Seven Eleven...
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I've stayed in Amara twice and I must say the service is very efficient. The check in is done in less than 10 minutes and twice I arrived around 12 noon and my rooms are ready.
The breakfast is a wide selection of Asian and western cuisine but the area can get crowded in the morning. The location is walking...
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Excellent location, efficient staff. Did not eat in hotel as we wanted to live more cheaply.
Loved the rooms and the pillows on the beds were sooo comfortable!
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Dear silles,
Thank you for your feedback.
We are pleased to hear that your stay with us is satisfactory, and will be sharing the positive feedback to the respective departments. This will definitely give them greater motivation as they realize their efforts and rigorous training have not gone unnoticed.
We would like to thank you for your patronage to our...
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Good sized rooms, great pool and gym. Friendly reception, great selection of business meetings room, ours was very well serviced too. Plenty of staff, always ready to lend a hand. Not quite sure about the 4 star rating buts the hotel is fine.
The crockery in my rooms was not very clean. Pity!
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Dear Sandra_BT_Hannon,
Thank you for your feedback.
We are pleased to hear that you find the stay at our hotel satisfactory. We have also shared your feedback to the respective departments. Your comments will help us to continuously monitor and upgrade our quality of service as well as to motivate our associates in providing higher standard of service.
We would...
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