Travel agent recommended Royal Plaza, but from the moment I walked into the lounge. I knew it was a mistake. Hostess was wearing badly stained uniform, furniture was shabby and carpet frayed. IT was afternoon tea time, and I was so surprised to see them unpacking cakes and pastries from catering boxes. The following morning I observed more unpacking in...
More
Dear jenjenrossco,
Thank you for taking the time to write your views. We respect your opinion and will look into areas you have mentioned.
We would also like to take this opportunity to clarify that our cakes and pastries, are specially prepared in-house by our pastry chef. Therefore, your feedback on the quality of the cakes will be looked into...
More
Have stayed two times and are booked for another in June 2012. What I like about the hotel apart from it's central location to the Orchard Road shops and eating areas is that it has a strict 'No Smoking' policy and you have to sign an undertaking that you will observe this rule through out the hotel. As a result...
More
Dear JohnofPerth,
Proudly the first 100% non-smoking hotel in Singapore!
You sure did manage to source out the good food around the area. It’s great that you and your family enjoyed and had fun during your stay. It is our pleasure to provide a refreshing and rejuvenating place for you to rest and relax.
I am hoping to see you...
More
In December 2011 we stayed this hotel during New Years Eve 2011 and the News Years Day. We stayed in Singapore as a stopover for 3 nights on our way back home from London. Our room was very nice and spacious. The beds were comfortable although a bit short. The bathroom was good and had a great shower head! There...
More
Dear hely51,
Our egg chef would like to say sorry.
We have noted your feedback and have already reiterated to our staff again on the importance of service. I understand your frustrations and I would like to assure you that we have taken steps to prevent this from recurring.
Thank you for sharing your review here. I am sure your...
More
I have stayed at this hotel a couple of times now on business trips. Staff is always very friendly, free internet & complimentary mini bar. The door men are always in such a good mood !
It is so close to Orchard Road & the ION shopping centre, if you get the chance to finish work early you can just...
More
Dear baronessanna,
Retail therapy! The remedy after a tiring day at work.
It is our pleasure to provide a friendly and hospitable service. I understand the demands of a business travel. Therefore, comfort is an aspect that we place importance in.
Thank you for recommending Royal Plaza on Scotts here. I am looking forward to your next visit!
General Manager...
More
Hmm, had big expectations of this hotel based on other reviews but was sadly let down! Things got off to a bad start when we tried to book in. Although we arrived later than the scheduled check-in time no rooms were ready for us and we were told to "have a look around the shops and come back in an...
More
Dear theluds,
Sorry for not meeting your expectations.
I understand your disappointment. Having a room ready upon check in very important and if it is not available for any reasons, we offer guest a conducive area for rest. This matter has already been shared and highlighted to the team.
Despite that, I believe you enjoyed the convenient location with shopping...
More
Went on 15th Jan to 18th Jan with my family.Service was excellent at the door and reception staff. Our room was quite spacious and there was a closet for bags and clothes. Amenities were complete but there was no bathtub. The Nespresso machine was a surprise as we were not expecting that. The gym was complete with 2 treadmills, 2...
More
Dear freesiahl,
Sounds like a fully rested traveller!
Providing a comfortable and refreshing place for our guests is important to us. I am glad we managed to deliver it.
Thank you for your excellent post here on Tripadvisor!
More
We stayed at the Royal Plaza for 7 nights from boxing day and the staff and service was spot on.
We stayed in one of the club rooms and the use of the "Club Room" was great. We had free Cocktails and canapes to die for every night. The hotel is situated in walking distance to Orchard road with the...
More
Dear kimjas67,
Our Culinary Executive Chef is so pleased to hear that his Canapes were to die for. He would like to thank you for your compliment.
You are really spot on with our service staff. I am glad their sincere heart of service is appreciated. Your compliments will encourage them to do even better.
Thank you and I hope...
More
We stayed 5 nights during new year Our room was EXTREMELY spacious with 5-star hotel amenities. Great attentive staff, even the doormen at the side entrance were super cheerful. BIG windows with great view outside.. Food was good
More
Dear Jonn1974,
Wow, I am humbled by your review.
A short and defined compliment which will go a long way in encouraging our staff.
Thank you!
General Manager
Patrick Fiat
More
I stayed there on a business trip. Excellent food both for breakfast and dinner, free internet and complimentary minibar. Staff was very friendly and really prepared. Nice pool and gym. Located downtown Singapore close to Orchard Road. Really very confortable and at the end not so expensive as you could imagine. It's worth to go without any doubt.
More
Dear Romina Silvia G,
Great review!
Thank you for your kind compliments. I am sure you had an enjoyable time here with us. Royal Plaza on Scotts will welcome you back anytime!
General Manager
Patrick Fiat
More
We arrived into Singapore early morning after a long flight from Amsterdam. We were travelling on to Perth the following morning so we only needed the room for some rest and recouperation I had booked a room in the hotel for one night and advised them of my probable early arrival - they said that they could not guarantee room...
More
Dear jjwals,
It must have been tiring travelling for such long hours. I am glad you had a smooth check in to get some rest.
Thank you for your kind compliments in your review here. I hope to see both of you back again for a longer stay next time!
General Manager
Patrick Fiat
More
498 Reviews
789 Reviews
1,318 Reviews
