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Pan Pacific Serviced Suites, Singapore

96 Somerset Road, Singapore 238163, Singapore
Hotel amenities
Ranked #40 of 259 hotels in Singapore
4.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    10
    9
    2
    0
    1
Date Rating
Chris3669
London
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 26 November 2011

It is my first time staying at the Pan Pacific Serviced Suites Singapore and the friendliness and helpfulness of the staff is the first thing I noticed. The overall fittings and amenities are first class with a pool, a full size gym which includes the normal machines plus free weights which is unusual, a hot spa + steam room. I... More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
4 December 2011

Dear Chris3669 We thank you for your review. Two of the most talked about features of our serviced suites are its team of helpful and friendly associates and the location of Pan Pacific Serviced Suites, as you had correctly put it. City-living at its best! Like many of our residents here, we look forward to welcoming here again. Kind regards... More

bts1027
Quezon City
Senior Reviewer
10 reviews
5 helpful votes
4 of 5 stars Reviewed 15 September 2011

Service is impeccable. Staff are courteous and helpful. Amenities are always replenished. One of the best views of the Singapore skyline from the 11th floor Sky Garden. Breakfast at the 2nd floor Lounge is ok but needs more variety; staff service is excellent (thanks to Hilda & Millicent). Will definitely go back next time I'm in Singapore! More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
21 September 2011

Dear bts 1027 Thank you for sharing your experience, and for choosing us as your residence during your stay in Singapore. I trust you had a pleasant trip back home. I appreciate your recognition of Hilda and Millicent. It is always a pleasure to receive comments, and I will ensure that they get special recognition in light of your compliments.... More

24Kaz77
Singapore, Singapore
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 12 September 2011

I have been staying at Pan Pacific Serviced Suites since July (on business and still here). Everything about the place is exceptional, especially the staff who are so friendly. Nothing is too much trouble for any of them. I am staying in one of the smaller suites but it still has every home comfort. It is exceptionally clean. It has... More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
21 September 2011

Dear 24kaz77 Thank you for your wonderful heading 'Definitely Recommended'. We appreciate your good attention to details that truly highight what is provided in the apartment and the convenience and central location of our serviced suites. A great thanks once again for your valuable feedback. We look forward to seeing you once again in our serviced suites. Kindest regards Andrew... More

Judds09
Sydney
Contributor
13 reviews
6 helpful votes
4 of 5 stars Reviewed 12 September 2011

My husband and I have been visiting this establishment for over a year now and I finally I have found the time to write a review. The location is wonderful, the rooms are very nice and the stand out for us is that the staff are so very friendly and helpful to the point were we very comfortable - almost... More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
21 September 2011

Dear Judds09 We feel honoured and humbled by your considering us your second home. Yes, it is the staff that makes the difference and we are delighted indeed that our staff here live up to your expectations. We appreciate your feedback and look forward to you coming back home again. Andrew Yee Resident Manager More

AngharadM
Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 27 August 2011

I stayed at Pan Pacific for a few weeks on a work trip. The service was amazing, the apartment was fantastic, and the location was great. All the staff went above and beyond what I would have expected. A big thank you to all of them. Will use again when returning to Singapore. More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
21 September 2011

Dear AngharadM A big Thank You for your compliments of our service, apartment, location and most importantly staff. We had passed on your well wishes to our staff and it really made their day. We look forward to your staying with us once again. Kindest regards Andrew Yee Resident Manager More

200780360
saigon
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 7 August 2011

My 3-nights stay at the serviced suite for my mother's medical check-up in SGH could not have been more perfect thanks to the help of the hotel. I booked for a two-bedroom executive suite but when I reached my room on the 16th floor to find out that I was upgraded to a penthouse, my impression was that the reception... More

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HappyToTravel06
Chennai, India
Contributor
19 reviews
13 helpful votes
5 of 5 stars Reviewed 12 April 2011
1
person found this review helpful

I was really amazed after seeing this apartment. All the Audio & Video systems and Alarm systems are of BOSE make. I have not seen in any other apartments. Also it has separate TV in Hall and in the Bedroom. Very soft floor mattresses. They have separated the hall in to office space with IP Phone and other office items... More

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AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
9 May 2011

Dear CSentil We appreciate your compliments and your taking the effort to share your experience with others here in Trip Advisor. As much as our products are one of its kind here in Singapore, our associates who truly are our stars are the 'bolts and nuts' who keep Pan Pacific Serviced Suites running. Once again, thank you for your feedback.... More

Velter
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 4 April 2011

I am travelling to Singapore for Business approximately 6 times a year. If you are planning to stay for at least 7 nights, you should definately consider the Pan Pacific Serviced Suites if you are looking for 5 star accomodation. I have now tried it twice and both stays have been excellent. I find the hotel quality in Singapore to... More

Was this review helpful? Yes
AndrewYee, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
8 May 2011

Dear CSenthil, We are indeed grateful to see your compliments - "If you want the best, go for Pan Pacific Serviced Suites". We will be certain to pass on your compliments to all our associates who truly are the gems of our serviced suites. A lot of attention were paid to the design of the suites, products and services offerings,... More

RogerTruffle
Sydney
2 reviews
4 helpful votes
1 of 5 stars Reviewed 16 December 2010
4
people found this review helpful

This property does NOT have non-smoking rooms or non-smoking floors. This is not surprisingly not advertised anywhere in pre-purchase advertising and indeed only told to you if you ask. We had repeated trouble for the length of our stay with cigarette smoke entering the room, under the door, through the air conditioning. We even had the person in the room... More

Was this review helpful? Yes
Fabien Linsay, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
2 March 2011

Dear RogerTruffle Thank you for choosing to stay with us and for sharing your experience on Tripadvisor. We are very regretful to learn of your unsatisfactory experience whilst you were with us and that we have failed to provide you with an experience which you should have enjoyed. We specialize in providing extended stay accomodation and do not prevent our... More

alantu
Australia
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 30 September 2010

My wife and I with our 10 month old son stayed here for a holiday for 1 week leading up to the singapore grand prix and we had a fantastic stay. From the moment our taxi pulled up to the moment we left the staff at reception , our cleaning lady , the breakfast waitress all went out of there... More

Was this review helpful? Yes
Fabien Linsay, Manager at Pan Pacific Serviced Suites, Singapore, responded to this review
2 March 2011

Dear Alantu, My associates and I were very happy to see your comments and your compliments on our product and services. We were especially glad that your family felt at home here at the Pan Pacific Serviced Suites, Singapore. You are correct in your description that we are not a hotel as we offer apartments for extended stays. Our apartments... More

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