I made a reservation for the Weekend Escapade Promotion for 26-27 May via email and the reply took almost 36 hrs to come. In the email, the following, together with other services, were stated:
Personalized check in
Welcome Beverage and Cold Towel upon arrival
Complimentary Late Checkout till 1600hrs
I didn't get my presonalized check in. I read from TA...
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