Just an overall poor experience. Staff unfriendly and not willing to assist. Had to call housekeeper every evening to make up the presidential suite. Breakfast was poor. There was construction and we weren't advised and the pool was a light shade of green. Don't waste your time, stay elsewhere

Stayed here around New Year's and did not have a good experience at this hotel. The hotel policies are ridiculous. You can't have more towels, unless you switch out the ones you have in your room. The hotel is on a beach. Of course we'll need more towels. The staff wanted to charge us for a towel that had a... More

Where would you like me to start... a) Forgot to pick my friends & I up at airport... yet still charged us for the transfer b) After booking 2 months in advance... Room was not ready upon arrival c) No King size bed available... Their solution was to push to single beds together. d) Rooms infested with mosquitoes and ants...... More

Reserve a presidential suite through expedia.com when we check in we were told our room is not available until the next day. No apology nothing for inconvenient. This is our first time on this hotel and they treat us like customers and thieves and not like guest.

Deluxe rooms had mosquitoes. Mosquitoes come in when they clean the room, the doors are wide open when rooms are being cleaned. Lots of ants in the bathroom. Called front desk to spray, ants about 3 times while we were there. Stayed for 3 nights. Hotel is not properly built. Lots of small openings in the tile floor. Need to... More

My wife and I, travelling with our 2 year old daughter checked in this resort for 4 days. We were upgraded to the Penthouse suite for the first 2 days and then were transfered to the deluxe room. The suite was terrific, great design and layout, very comfortable. The view though isn't that great, not that you tend to spend... More