The rooms are excellent and very spacious even for China. Very modern with all facilities that you would expect in a Sofitel property. The bathroom is spacious and well stocked. The breakfast spread is excellent and good quality. Overall a very comfortable stay. The hotel location is average since the nearest metro station is 15 min walk away. There is... More

I'm currently staying st the Sofitel and my experience thus far has been poor at best. Basically nobody speaks Wbglish st this hotel and even trying to make even simple requests / ask basic questions through the concierge, front desk staff or any of the staff in the restaurants or cafe's is virtually impossible. I would expect more for a... More

This Sofitel was one of the weakest on our China trip. The hotel is located some 20-minute walk fron the lake, which was convenient for us. It started with the check-in process, which was rather long, mostly because the receptionist tried her best to SELL me an upgrade, while I was entitled to get an upgrade for being A|Club Platinum.... More

Long overdue revue. Stayed three nights in an executive room. Have an Advantage Plus card with Accor and made the booking when there was an Accor promotion. Paid about $120 Australian for an executive room. Was about 60sq.m on the 35th floor. The hotel rooms do not start until about the 30th floor. Check in was on the ground floor... More

Rooms: nice, spacious and clean rooms with well-lit and airy bathroom. Room service Hainanese chicken rice was surprisingly good - it was the real McCoy i.e. the proper original Malaysian/Singaporean quality rather than the copy that passes for "Hainanese chicken rice" that so often appears in other Mainland Chinese hotels. Bear in mind though that the hotel has a limited... More

Large bedrooms with a beautiful view. No wireless internet in the room and bit complex lightsystem. Quality of bed could be better, because it is too hard. Spacious bathroom. Rooms are clean. Good Spa facilities. Breakfast and restaurants are good. Service is moderate. English is poor spoken by many staffmembers. The lobby is not so functional. This is not a... More