My fridge was broken. When I reported it to the front desk, they sent someone to fix the air conditioner. I was expecting a package to arrive. What I asked the front desk if it had arrived, they told me that I could send emails from the business centre. The package hadn't arrived when I checked-out, so I asked them... More

My family and I recently stayed Nanjing Westin for 7 days on vacation. For the most part Nanjing Westin meets our expectation however this particular Westin is subpar compared with other SPG properties we stayed in the US and other part of China. Let’s start with the room, we booked our room via SPG website using Cash and Points program... More

The hotel still feels new. The location is great for a traveler - right on the lake and next to the old city wall. Rooms are withing Westin standards - comfortable. Service staff is genuinely nice (just like most of the people in Nanjing), but unpolished to western standards. Funny things I found out of my comfort zone: sauna and... More

The room is extremely congested and I was surprised that it was the smallest room on the floor plan. I could hardly move myself in the sitting area. In the room there're empty vases, obviously they did not plan to put any flowers or other stuffs in it. The robe is ripped. The room was untouched when I got back... More

The room was very nice, breakfast was good with a nice view. The area around the hotel is still a little bit empty. There was no wifi in the room, but internet by cable. Fast enough, but yoou have to pay extra for the internet connection. Only 3 lifts between the lobby on the 23rd floor and the ground, so... More

Have stayed here 6x on business since opening Spring 2011. I was between 4 stars and 5 stars in my rating, but feel like on the balance of things, I'm inclined to give 5. Rooms are not huge, but are well arranged, particularly for solo travelers. Great bed, high tech touches, great bathroom, and all rooms have views to Lake... More

Having stayed at Gt Wall Sheraton already one would not know it was part of the same chain ! Nice touches in the room and good value for money

My husband & I stayed here for 3 nights as a short vacation. The hotel is very new, located next to a shopping mall, where finding a good place to eat is not a problem. I highly recommend the ZEN restaurant (which is not entirely Cantonese food). The hotel is 3 min walk from the nearest metro. Most tourist spots... More

Westin and W are in mind a synonim of great service and wondeful hardware. At Westin Nanjing i found new hardware already mistreated and a so/so service. Down side: at check in my room choice (confirmed booking) was not available.i was not offered any other choice than the available room (it was late in the night i did not want... More