From other reviews here on tripadvisor I knew my room was going to be small, but I had no idea exactly how small it was going to be. It was tiny. I had a single bed and on the first night I actually fell out of the bed. Besides being small the other thing that bothered me was that the...
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Still in the charterhouse while writing this review. Rooms were reasonably priced for causeway bay area but when we got the bill we were surprised by 10% additional service charge to the room charges. Also when we asked yesterday if the breakfast was included, both the front desk officer and concierge said that it was. However upon eating we discovered...
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Dear guest,
Thank you for your comments shared on Tripadvisor.
We are sorry to learn that there are some misunderstandings about the service and breakfast charge.
First, it is found that the 10% service charge is shown on our hotel booking platform, together with its guarantee and cancellation policy. Second, I believe that the front desk officer had tried to...
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My wife and I stayed at The Charterhouse Hotel whilst staying for 4 nights in Hong Kong on vacation. As it was our first stay in Hong Kong we were not sure what to expect but the accommodation was excellent for our vacation. The rooms are not large but definitely adequate. The location was perfect for us and very affordable....
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Dear guest,
Thank you for your compliment shared on Tripadvisor.
It is great to learn that you had an enjoyable stay in Hong Kong at the hotel and appreciate the friendly service, location convenience and value for money accommodation service.
I am sure you have explored the hustle and bustle around the Wanchai and Causeway Bay area. There are many...
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my boyfriend and i stayed at the charter house for 4 nights, we didnt find the staff very friendly, or warm, the foyer smelt so strong of pot pourri it was quite irritating, however the worst part was that when we asked them if they could store our luggage after check out, so we could walk around for a few...
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Dear guest,
Thank you for sharing your comment on Tripadvisor.
We are sorry that you are not happy with pot pourri scent that we have been trying to create in the lobby.
The hotel drive way is part of the hotel property under the guardianship of our security officers. Besides, those stored luggage are covered by baggage net. We always...
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We stayed at the Charterhouse for 3 nights in January. Overall we found the hotel very impressive and a good 3 star base to explore Hong Kong. The location was very good in between Wan Chai and Causeway Bay MTR stations. We found it easy to get to by train from the airport. There was an excellent street market nearby...
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Dear guest,
Thank you for your comment shared on the Tripadvisor.
It is great to learn that you appreciate the service, location, transportation access and the room comfort. Happy that you passed by the local market and found it interesting. A lot of our guests buy fresh fruits and are amazed by the bargain and offer of choices there.
There...
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Rooms are unbelievably small. We were travelling with 6 suitcases and when they arrived in the room we could not get out of bed as they filled the only floor space available.
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Dear guest,
Thank you for your comment posted on Tripadvisor.
With six pieces of suitcases, I could image there are limited space to maneuver in the room. You are very right. We would always recommend our guests to book a suite or studio instead, that gives more space. Our suite and studio is 40 to 50% bigger than our normal...
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The hotel is conviniently located between Wanchai and Causeway Bay. I stayed for 3 or 4 nights. The place is clean and comfortable, good value.
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Dear guest,
Thank you for your comments on Tripadvisor.
It is great to learn that you enjoyed the location convenience and accommodation service of the hotel. It has been our objective to deliver value for money services to our guests.
Look forward to warmly welcoming you again in the near future, and delivering you value for money accommodation service.
Yours...
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We stayed for our wedding in Hong Kong for 3 nights and were recommended to stay in the Charterhouse. Good service, great location in Wanchai and a great breakfast buffet. Our VIP room was clean and well maintained. The cleaning service was prompt and very effiecient. The only downside in my view is the tv programme selection they offer. Very...
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Dear guest,
Thank you very much for your comment shared on Tripadvisor.
We are pleased to learn that you had an enjoyable stay at the hotel and appreciate the location convenience, friendly service, room maintenance and the buffet breakfast.
We treasure your comment about selection of TV channels. The hotel has continuously made improvement on this area. For your information,...
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My family stayed at Charterhouse for 5 days and I would like to compliment the training department for training the hotel staff to show outstanding hospitality to all guests. Provis who mans the concierge is ever friendly and showed total dedication providing answers to all our queries. Rooms are very clean and have a strong hot water flow for showers....
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Dear guest,
Thank you for your comment shared on Tripadvisor. It is great to learn about your compliments to our training department. The hotel has been putting a lot of resources to ensure our staff are trained to have the right skills and right attitude to serve our guests.
Provis, our Chief Concierge, has been recently awarded Staff of The...
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Stayed after a long flight. Its an amazing location and easy to get to the best locations. Service and staff were first class but the rooms are a little dated. That said, I would certainly stay again.
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Dear guest,
Thank you very much for sharing your comments on Tripadvisor. It is great to learn that you appreciate the location convenience. We believe that you have experienced the hustle and bustle of Hong Kong and the wonders around the Causeway Way and Wan Chai area.
We are delighted that you enjoyed the friendly and efficient hotel service. Next...
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