The location of the hotel is great, hands down, right across street from Intercontinental and Peninsula hotel in Tsim Sha Tsui, if you haven't been to HK, it is on Kowloon side next to Harobr city which is a massive Mall. so Location gets 5 stars.
Now to the hotel, it is old, the lobby had been renovated recently and...
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Dear BobbyPtravels,
We are glad to know that you found our convenient location beneficial for your trip.
Thank you for your feedback and we are sorry to learn about your unpleasant experience at our hotel. We would like to share with you that we are in the process of replacing existing carpets and fixtures in our guestrooms. We hope you...
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This hotel is conveniently located in the Tsim Sha Tsui (TST) area of Kowloon, Hong Kong. It is right above the TST East MTR station which is also connected to the TST MTR station.
The entrance is always opened by the doorman/woman. The lobby is spacious and comfortable. The check in process was fast and friendly. The room was a...
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Dear loun80,
We are delighted to know you had a wonderful stay at our hotel. It's our honour to be able to provide excellent and satisfying services to our valued guests.
We appreciate your kind thoughts and look forward to your return!
With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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The location of the Sheraton Hotel & Towers is perfect. Located on the Kowloon side, on Nathan Road and central to the ferry, shopping, restaurants, etc makubg this Sheraton an inexpensive option compared to other five star properties in the area.
The hotel itself is in need of a major overhaul from the ground up. The staff are indifferent, not...
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Dear Wanderlust111Chicago,
Thank you for your review and we appreciate your valuable feedback which helps us to improve in the future. Should you have any other comments, feel free to share with us and we would be more than happy to listen.
We sincerely hope you would stay with us again in the future.
With warmest regards,
Charles Woo
Managing...
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I stayed twice at this hotel in april.
First time: a harbour view deluxe, spacy very pleasant room with a maginificent view. Good service and friendly staff. A four star experience! Very good bedding as expected with Sheraton.
Second time: Towers floor with harbour view, small room (You can barely move around without bumping into something), very very poor WIFI...
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Dear rengephil,
Thank you for sharing your feedback with us. Great to know you enjoyed the harbour view from the hotel.
Please accept our apology for the inconvenience caused by the Wifi connection issue. I am pleased to advise that, as part of our continuos efforts in improving our guest services, we have recently upgraded our broadband coverage and I...
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The Sheraton is located Kowloon side on Nathan Road. We last stayed there 30 years ago when landing at the old airport was an experience. The best thing about the hotel is its location, minutes from the Star Ferry, shops and transportation. Our 2 night stay preceded our cruise.
We found the staff excellent and in particular the concierge who...
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Dear Rosemarymarbella,
Thank you for your wonderful feedback.
We are delighted to know that you enjoyed staying at our hotel and found the recommendations from our Concierge team helpful. Should you have any upcoming plans of a return visit, feel free to visit our website or connect with our Facebook Page for latest updates on rooms and dining promotions.
Hope...
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Suite booked via SPG and was upgraded to a corner suite I don’t know why. The suite size is just magnificent during our stay in HK (in comparison with The Peninsula & Isl. Shangi-La). Hotel entrance is kind of hard to find, well I think this might due to my personal issue since we were walking in a heavy rain...
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Dear FatbirdAlex,
Thank you for your positive review. We are glad that you enjoyed the entire stay with the Harbour view.
We look forward to welcoming your return when you visit Hong Kong again!
With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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Stayed here one night. room was very small but modern. Here if u book 2 beds you are actually getting twin beds. Pretty good breakfast, although not the cheapest. GREAT location in Kowloon to shops, restaurants, ferry etc! At the end of the day its not the St Regis or the W but would def stay here again if the...
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Dear Jennyp622 ,
We are pleased to know you found our convenient location beneficial for your leisure activities.
On your next visit, feel free to check out our official website for exclusive room promotions.
We look forward to welcoming you again in your next visit to Hong Kong.
With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel &...
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Our visit was a four day stopover on the way from UK to Australia. Checkin was at midnight and staff were unfriendly and arrogant. The room was average and tired. View from the room was a courtyard. Hotel location is excellent. Foyer area smelled consistently for four days of stale water, at least I hope that is what it was....
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Dear annaaa333,
Thank you for taking the time to review.
We would like to apologise for our service shortfall that had led to your stay being compromised and we will further reinforce our staff training to ensure our associates are more aware of customers' needs and expectations.
We would also like to share with you that we will be replacing...
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The fitness center is excellent, the beds are extremely hard (but maybe not for China, I have heard). The staff was friendly and helpful.
Dear RockCatWichita_KS,
Great to know that you enjoyed your stay and found our convenient location beneficial.
We would also like to share with you that we will be replacing all of our beds in the second half of this year to ensure the "Sheraton Sweet Sleeper™ Bed" experience.
We look forward to your next stay with us!
With warmest regards,...
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+attentive staff
+prime location
+attached facilities (e.g. shopping, spas)
-a little small
i like the all glass bath counters. very neat. the electronic privacy indicator is nice (instead of wonky hang-tags...why dont we get these in the US?). dual US/HK style outlets is a good thought, as well as pre-provided power adapter. other than that, pretty standard fare for a...
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Dear justarandomperson,
Thank you for your review. We are glad that our product and service had generally met your expectations.
We look forward to serving you again in the future.
With warmest regards,
Charles Woo
Managing Director
Sheraton Hong Kong Hotel & Towers
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