Stay in this hotel for the first time for 7 nights. It is a spacious room with 2 beds and a sofa bed for our family 3 facing the garden side with schools and apartment blocks view. I believe we were upgraded. Room is clean but the drawers inside the closet are a bit small to put our clothing in...
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Dear Commentator: Thank you for elaborating so favorably about our renovated rooms! Yes, for a family of three, the drawers could be a bit more generous as they were conceived for a maximum of two persons per room.
The phone rates at our hotel, with USD 0.77 compare favorably compared with standards in Hong Kong. Mostly a minute costs more...
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Initially I booked a different hotel that offers Bed & Bath at a very low cost– just what I need as we will be out the whole day, then I realized that after a tiring day it would be better if we can rest in comfortable place – with hotel amenities, after all I am with my family(2 adults, 3kids)....
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Dear Commentator: GREAT CAPTION! Thank you!
You really took time to narrate your experience in detail to the TripAdvisor community! Many will be grateful to you for sharing your insights!
Yes, Regal Riverside offers some family rooms on different floor levels. You asked the right questions IN ADVANCE and you got the right room for your requirements.
Your main criterion...
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For the past 3 years, I have stayed at this hotel every 6 months or so because its near my sister's place in Shatin. Never really had huge problems except this time.
Stayed at this hotel during May 12 -16. The nightmare starts on the 3rd day..at 6:00am HK time, an English speaking couple opened my room with their OWN...
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Dear Commentator: Thank you for your feedback! We investigated your comments and you are right. An inexperienced associate handled your check-in and bungled the proper procedure; the rest is consequence.
Things you experienced should simply not happen. We sincerely regret the events and offer our profound apologies.
When you come to Hong Kong next, write to me before and I...
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My stay at Regal Riverside Hotel is really nice, I stayed there from May 16-19. I read most of the reviews before staying at this hotel so I knew what to expect about certain things such as to watch out for the noise, etc. But surprisingly it wasn't so bad! The repairs were done at reasonable hours, I wasn't woken...
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Dear Commentator: What a nice caption – Thank you!
Your assessment of the hotel and its location is very objective. The TripAdvisor community seems to have an ever-increasing acuity on consumer decisions! Yes, reading consumer comments provides insight, good judgment and reduces surprises.
You took advantage of free airport trips and free WIFI at the lobby level! If you had...
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Just checked in the hotel last nite for 5 nites so far the experience had not been present. Room temp. Thermostat was not working properly and kept at 19c although adjusted to 22 a few times. Too cold for toddler travelling with us. Cleaning staffs were a bit noisy outside the hall way. As well we can start hearing renovation...
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Dear Commentator: Thank you for your feedback! We fully appreciate that especially for toddlers the appropriate room temperature plays a huge role; you made the right decision when you asked immediately for a room change! As much as we strive for a balanced air-con output, we may not always fully succeed.
We reiterated your point covering maid-chatter in the guestroom...
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I like to stay in this hotel because the location is pretty good. I can go anywhere by bus or the MTR since the bus stops are located in front of the hotel. The hotel provides free transportation to the Shatin Train Station too.
Overall, the employees of this hotel are very friendly. Whenever I called the housekeeping for service,...
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Dear Commentator: Wow, what a pleasant caption above your comments! Thanks a million!
You like our location in the new Territories of Hong Kong! You appreciate the hotel’s complimentary shuttle to the nearby major MTR station! You extend compliments to our friendly staff! You praise our Housekeeping speed to be ready to be of service to you! You applaud our...
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The Regal room that we stayed in is very big however, it is very old and dated especially the bathroom. The bathroom door panel/paint is peeling off, not much of a shower curtain, the toilet flush is finicky. Slippers are provided along with two complimentary bottles of water. Beware of the mouthwash in the bathroom sitting along with other complimentary...
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Dear Commentator: We appreciate that you like the spacious and larger rooms you would usually find in Hong Kong. We noted your comments on the hotel’s current renovation status and are pleased to share with you that the hotel owners renovated an entire floor this year and made a commitment to continue to renovate the lobby and more. We noted...
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Located in the New Territories, much quieter than busy downtown Hong Kong but easily accessible by bus from the airport and very frequent free transfers to the MTR - best and cheapest way to get around HK.
Dear Commentator: Thank you for your comments! We take it that VFM stands for VALUE FOR MONEY.
Yes, Shatin in the New Territories is a VFM location and we are glad you see it as such and like it.
Welcome back!
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We stayed two nights at this hotel, just for the location. The bed was not that good, and the room was about as nice as lower priced hotel in the US. There were many things that should have been maintained better. The shower curtain really needed replacing, and it didnt look like they had vacuumed the room very well. Some...
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Dear Commentator: We appreciate your observations. For more discerning expectations, we recommend reservations at Regal iClub floors where the room conditions are superior to those on the floors with lower rates.
We regularly replace shower curtains and we will reinforce more rigorous conditions for replacement.
We are currently testing all power sockets to replace any damaged fuses.
The air-condition system...
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even though we just stayed for about few hours in the hotel because our schedule during whole HK tour was hectic it was nice and cool. Thanks to trip advisor, they really helped us! Our stay was beyond our expectations. Friendly staff, although they cannot communicate well in English, but it was ok, sign language helps (i think it is...
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Dear Commentator: Thank you for your comments! TripAdvisor rates hotels in form of BULLETS and a matrix that classifies hotels by stars. That matrix classifies the hotel somewhere between three and four stars although the local classification rates it four stars based on its extensive facilities, amenities and services such as 10 restaurants and bars , 10 function rooms inclusive...
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